Pet Zone Tropical FishReviews of petzonesd.com

My fish die that same day ,shark,and clown knife, no air in the shiping bag's, no refund,$12.99 and$15.99,bad business, waste my hard earned money.

10/10. Very fast shipping time and my fish is thriving!

Neither species of fish I ordered (listed as available) actually were actually available at time of order. I received a wicked fast update that my order was confirmed, was surprised at how fast it was, then got an email that my order was updated now to “shipped” (Monday May 27). I was even more surprised, and wasn’t sure if I believed it yet. A few hours later I get a text message that says otherwise: that both kinds of fish I ordered were not in stock, and asking if I was okay with a substitution, which I replied that I was not, and so requested either an order hold until it was all ready to be sent, or a refund. I was told they could do a hold, and it would be about a week hopefully until they received more to send out. I asked if I would receive any notification when it was ready, and did not receive a response. Alright, I guess I’ll assume probably yes on that front(?). About a week passes, and I reach out asking for an update, because I’m sitting on my hands waiting for an order I honestly would not have made if I’d known it wouldn’t be able to be fulfilled. I sent the message itself on a Sunday, so understand if it takes a day or two to respond. I can see a „read“ receipt on Tuesday, and never receive a response. It’s Thursday now, I’ve still not received any further update. The website still has both species of fish I ordered listed as available and are able to be processed for further purchasing even though they’ve not had them in stock for at least a week now. The stock being a day or a couple days behind is an understandable oversight. The stock being over a week without changing, and continuing to allow people to pay for fish you don’t have without being properly communicative, feels more and more scammy as time goes on. Add to that your rigid bordering on hostile DOA policy (I’m a pacifist and would be made really upset to have to literally cut up dead animals), it overall doesn’t feel like a good shopping experience. Not to mention, I have no concept of timeline—you receive the fish in a weekish, do you quarantine them? Are they going into a store tank, where someone can come in person and decide to buy them before they’re shipped out? How long have the fish not been in stock, now that I see the stock doesn’t seem regularly updated? How many people ordered just like I did and are still waiting on fish, invisible in line before me? I saw the negative reviews, and honestly I’ve worked retail/food/customer service—I know a lot of time the customer is at fault and either doesn’t know or care—but this process has been incredibly frustrating, and now that I’ve more closely examined your policies while ringing hands, it doesn’t even seem like ordering from here was a great idea in the first place. Your guarantee basically doesn’t cover anything, in spite of requiring the highest shipping cost. If there’s damage on the fish—visible in the picture while inside of the closed bag received from you—you won’t cover it? So if you send me beat up fish, there’s zero room for accountability. Not to mention that it’s only good for store credit, which, if I did have a really negative experience with you, I probably wouldn’t make good on. If it’s a shipping issue, it’s not covered. So you cover…what? A fish dead for no reason? When things don’t just…die for no reason? You require my water parameters, when it literally doesn’t matter, given the guarantee is void as soon as a bag is open. At most, the temperature could be considered…through the bag and all…but even then that doesn’t feel fair, as it’s been in transit and there’s minimal thermoregulation, so unless my tank has an unliveable temperature, none of that should matter. And in what I can only imagine has to be the rare blue moon event someone qualifies, it doesn’t include the high shipping cost. From what I’m able to observe from online where I’m sitting across the country (regrettably too rural for in person fish stores), is that this seems like a great in person fish store, with a passionate staff, that has spread itself far too thin taking on the online ordering aspect. So…my review is, probably don’t bother ordering online unless you’re *exceedingly* patient (and I literally talk down angry customers all day) or you just have great luck. Maybe my problem was ordering the too near a holiday? I have since found the notice advising you to reach out and ask them about stock before placing your order, which again really reads more as an asscovering policy for you to stumble onto, as I have, after complications with an order. In any case, I ordered, they didn’t have what I ordered, it’s been over a week since I’ve heard from them, I now regret ordering, and I would like my money back so I can order from somewhere else please. Thank you to whomever read this.

Easy fast and super healthy fish 5 stars!! Would order again from them for sure !!

My Shellies arrived in great condition and are happy and healthy. It’s been a week now and everybody is comfortable and having fun in there shells1

Although my arowana passed away due to shipping reasons everyone was still very kind on the phone and they also have a great variety of fish to choose from.

Everything was fine I just wanted a black and an orange Fantale. also, looking for a small panda Rancho or oranda . What I got from you is very healthy. Very nice and shipped to me. Very timely.

You guaranteed live arrival that did not happen. In fact quite the opposite do not appreciate Paying 45 plus dollars for dead fish. There was no mention of having to pay extra shipping to ensure a live arrival. Live arrival was guaranteed when this was brought to your attention. Your response was oh well. You should have paid more money. So as far as i'm concerned You are unreliable, untrustworthy misleading in your statements. And are not anyone I would ever choose to do business with again!