Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...
Pet Zone Tropical Fish (petzonesd.com) has 884 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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ROBERT H.
Corey cats were stressed out and all but one died.
Response from Pet Zone Tropical FishJan 5, 2025
Hi Robert! So sorry, did you contact our team via [email protected]? For DOAs please be sure to follow steps at https://www.petzonesd.com/live-arrival-guarantee/
customer
Very quick turn around. One fish DOA. Filled out form, but have unheard back…
Response from Pet Zone Tropical FishJan 5, 2025
Howdy! So sorry, did you contact our team via [email protected]? For DOAs please be sure to follow steps at https://www.petzonesd.com/live-arrival-guarantee/
Mark S.
I ordered a candy stripe pleco and super red ludwigia plant. The pleco died after seven days of receiving it and infected with ich all the mollies I added to the tank at the same time as the pleco— I know the mollies were healthy because they came from another tank I own that I know is ich free. Also,the ludwigia had lost all its leaves. I had paid for overnight shipping but the order was instead sent USPS priority and took 3+ days to receive. No doubt this stressed the pleco and largely killed the plant. Bad experience and no response to my emails—they took my money and left me with a mess. UPDATE: Petzone did get around to responding to me and re-sent my order making sure to send it overnight this time. The pleco this time is doing quite well and the plant I also ordered arrived very healthy with all its leaves. I take back my negativity as these folks did everything to make things right. Thank you Petzone! You restored my confidence in ordering from your business!
Response from Pet Zone Tropical FishSep 22, 2024
Hi mark! we are so sorry to hear about your experience. can you send over some order details to us via email at [email protected] or give us a ring after 10am PST tomorrow? we are more than happy to assist with this and make things right =)
Ben B.
Recieved a dead fish and another was in dire straights. I work nights so when I got the shipment it was past my bedtime.I opened the bag to see if I could save the one that was barely alive. Due to the fact that opened the bag to try to save the dying fish I was basically told to review their policy and tough crap.
Response from Pet Zone Tropical FishSep 22, 2024
Hi Ben! So sorry to hear about your shipment. We do guarantee live arrival but if the order is left outside with no one to receive immediately it does null our warranty (there are so many factors such as weather, direct sunlight, temp, etc, etc) per our DOA policy: https://www.petzonesd.com/live-arrival-guarantee/ if you can send over some details of our DOAs our team can review and follow up further. thanks
Mike F.
Great fish. Consistently
Ashley P.
Company called with expected day very professional and my little guy arrived a day early ❤️ thank you I’ll definitely be doing business with you guys again!
Ashley U.
I ordered fish almost 2 weeks ago and it hasn't even shipped yet. No communication at all on when I can expect it.
Response from Pet Zone Tropical FishSep 22, 2024
Hi Ashley! So sorry, can you send over some order details to us via email and our team can see what may have happened. when there is an issue with order fulfillment our team will always try to call and leave a VM, etc. thanks!
Ronald L L.
Even though my order didn't work out the store was in contact with me during the whole process. I appreciate that and will take that into consideration when ordering again.
Response from Pet Zone Tropical FishJan 5, 2025
=)
