customer
Helpful and informative!
Helpful and informative!
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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customer
Helpful and informative!
customer
My dog was stolen and he has perked and they won’t give me the address to where he is located
Response from PetkeyJan 14, 2019
Hello we do have your pet reported missing but unfortunately no one has notified us that she has been located yet. As soon as she is found we will definitely call you to provide the location and contact information. There is often confusion that microchips work like GPS systems but unfortunately that is not the case. It would be great if technology would get to that point someday so we could locate your little girl right away but in the meantime we will continue to issue an alert and keep you posted as soon as she is seen or scanned and we are notified.
customer henry T.
comprehensive
Kathy
The woman I spoke with when I registered my dog was so nice and friendly and answered all of my questions. It was a very pleasant experience.
Michael J.
I searched PetKey at 2a.m. two days ago because i found a lost dog in Swissvale ref# 790294. I was ecstatic to speak with a live representative named Arwa who helped me reach the family of this dog. They contacted me and came to i.d. the dog the very next morning after recieving the call from Arwa reguarding a possible match to their dog who was stollen on 9-22-2013. IT IN DEED WAS A MATCH. The family was reuinited with their stolen dog after 6 long years. Thank you PetKey and Thank you Awra for answering the phone in the wee hours of the morning.
Joyce C.
Pet key has not been of much service to me. I had to keep trying to get in touch with them to get service. Information I received when making the change in owners chip information indicates I was supposed to have received a package which never came. So I do wonder what I was supposed to have received. In fairness to PetKay I did not follow up with PetKe the about not receiving what they mentioned. Also they spelled my name wrong - hope it was corrected.
Response from PetkeyJan 21, 2019
Hello, We did get your notification to update the spelling of your name. We got that information from the organization where you received your pet so we are sorry that was not correct. We did re-issue your products that same day and it appears as though they should have been delivered on 1/14/18. Please let us know if there is anything else we can help with.
PARAMORE, S.
Help get your pet home safe.
customer J.
It took almost two months to get. And when it came in the emergency information was wrong. Contacted customer service and they were no help in getting the right name on the emergency contact
Response from PetkeyJan 11, 2019
We apologize that you were not completely satisfied. I looked into your shipment and the tracking does indicate it was delivered 7 days after it shipped. I do see that you updated your pet's name and your contact information with us just a couple days ago and we did agree to send you a new set of cards at no charge with that updated information so you should see that arriving very soon.