Mary B.
The absolute worst customer experience…
The absolute worst customer experience ever. I needed to replace my pets microchip tag with pet key and while it never arrived I was charged for the tag and never received and assistance in resolving the issue with them. I got so disgusted I have registered my pets microchip with another agency and will never use pet key again.
Response from PetkeyJan 10, 2019
Hello, I do show that you ordered a petkey tag for your pet and the tracking on it confirms that it was successfully delivered in or at your mailbox on January 4th. We have no record of you calling our emailing us to indicate otherwise so I am wondering if you possibly spoke to the wrong registry and not us here at petkey. We do take our customer service very seriously so I apologize that you had a bad experience but it doesn't appear to have been with us.

