ownkoti.comReviews of ownkoti.com

3.1640 reviews
Home Goods Stores

ownkoti.com

About ownkoti.com

OwnKoti is an online shop for household products. All of the products are reusable, bio-reducible, sustainable, and made of recycled materials.

ownkoti.com (ownkoti.com) has 640 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Website: ownkoti.com
Category: Home Goods Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ownkoti.com reviews

640 approved reviews, newest moderated first

Zeynep O.
Jan 29, 2024
ATTENTION
I want to send back the product I bought and that's why I sent e-mails many times and they gave me irrelevant answers. So they gave me a private address in China and I'm not sure I'll get my money back when I mail it here. They didn't give me the slightest bit of confidence.
Response from ownkoti.comJan 30, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Laura Gwen S.
Jan 28, 2024
Below is the response I received from…
Below is the response I received from Ownkoti when I asked to return a purchase. This company deliberately creates these barriers for refund. I saw in previous responses that Ownkoti suggests to contact the “carrier.” Another barrier. I was stupid to order from them, but not so stupid I believe their …. This company should be banned from FB. (Ownkoti response to me) Dear customer, Sorry for the inconvenience. Could you please tell us why do you want to return it? Maybe we could help. Tips: If you want to return the good, we shipped from China, so you need to return the package to China. The freight should be paid by your side when it’s not the seller’s responsibility based on our return policy, maybe the return shipping fee is rather expensive. Please don’t return to the address on the package, which is the transit center of your local post office, we can't receive the package with that address and we will not be responsible for the loss of the package. Waiting for your reply. Best regards, Ownkoti Team
Response from ownkoti.comJan 30, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Biohazard B.
Jan 27, 2024
Don’t buy from this company
Sent the wrong size blanket and not able to refund. Not only is the blanket completely different from the pictures shown, it came to me in the incorrect size. Customer service was not helpful at all, they offered me a discount on my next purchase. No thanks I’ll pass.
Response from ownkoti.comJan 30, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Lynn
Jan 26, 2024
Fast shipping is a joke.
Fast shipping? What a scam. I still haven't received my item nearly one month later. I was suckered and feel so stupid for falling for this company. Buyer beware.
Response from ownkoti.comJan 30, 2024
Dear customer, Thanks for your feedback. If you have any question. Please contact us via Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
apiarist
Jan 24, 2024
The worst customer service
I received 2 sets of loungewear. One set was pretty cheaply made for the money, but ok and the other was nicely made, but neither fit. I checked their size guide, remeasured myself, and made sure I was making the right choice. Both were too small. I contacted the company and they were defensive and tried to blame me for their size chart being wrong. After I pointed out that blaming the customer isn't a way to get repeat customers, they sent many emails trying to convince me *not* to send it back because they don't want to issue a refund. It was really desperate and weird. Then they issued a few very small discounts on another order. It was wild. I'm just out a lot of money because they aren't good at building repeat business or customer service and are maybe not doing well financially since they are so frightened by issuing refunds. Just know that if you order you are stuck with what you get even if it sucks or is made crappy because they are going to do everything they can to not give you good service or your money back.
Response from ownkoti.comJan 25, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Linda B.
Jan 24, 2024
Poor quality. Faded color
I'm very disappointed with the quality. I washed the quilt with normal detergent and it faded. The color has faded on half of the quilt. I love the design and the weight of quilt. I also purchased a reversible throw. It has retained its color when washed. The throw now has to cover the faded quilt, because it is not appealing and it disappoints me. I will not be buying for my daughter in law. She loved the design. I had to show her the quality and it was not worth it.
Response from ownkoti.comJan 25, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Sharon D.
Jan 23, 2024
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. Items look and sound better than they are. I ordered a "six-layer" quilt that I thought would be cozy and quilted. The design is mostly printed on and its as thin as a lightweight cotton blanket. When you try to return, instead of giving you a return address they continually try to talk you out of it and offer a purchase discount on buying something else instead of returning item. NEVER AGAIN. PLEASE SAVE YOUR MONEY, I WOULD FEEL GOOD TO KNOW I SAVED SOMEBODY ELSE FROM THIS RIDICULOUS RIP OFF
Response from ownkoti.comJan 25, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
DANNETTE
Jan 22, 2024
Ginko Leaf Quilt and PJs
Purchased a ginko leaf quilt and matching PJs. They well-packaged and arrived quickly from California, within 7 days. The quality was grand. Yes, they are from China, with tags indicating such, but I'm pleased with my purchase. The PJ pants have pockets (yay), but might be short for some. I'm 5'2" and the length is perfect for me.
Response from ownkoti.comJan 23, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

ownkoti.comReviews of ownkoti.com

About ownkoti.com

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ownkoti.comReviews of ownkoti.com

ownkoti.com reviews

ATTENTION

Below is the response I received from…

Don’t buy from this company

Fast shipping is a joke.

The worst customer service

Poor quality. Faded color

DO NOT ORDER FROM THIS COMPANY

Ginko Leaf Quilt and PJs

About ownkoti.com

About these reviews

More in Home Goods Stores

Pretty Perfect Studio

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ownkoti.com reviews

ATTENTION

Below is the response I received from…

Don’t buy from this company

Fast shipping is a joke.

The worst customer service

Poor quality. Faded color

DO NOT ORDER FROM THIS COMPANY

Ginko Leaf Quilt and PJs