Suzette M.
This is a Chinese company.
This is a Chinese company. Do not buy anything from this company!! A friend sent me a gift from Ownkoti. The garment was too small. Ownkoti first offered, Keep the item and get 15% off the next purchase. When I refused, they offered a $7.00 refund and 15% off my next order. The item was $60.00!! They claim they have a Chinese return address. Return shipping is costly. There is no way I would ever use this company again!
Response from ownkoti.comJan 23, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.