ownkoti.comReviews of ownkoti.com

I LOVE ownkoti products and people!! The bathrobe I purchased is soft, elegant, and beautiful- I think it is my all-time favorite throughout my long life. The colors, patterns, and craftsmanship are top notch and unique. I like it so much that I bought one for a close friend—but mistakenly ordered the wrong size. Customer service has been human and generous- immediately suggesting a completely acceptable solution. I highly recommend this company—I will be ordering more items in the future without a doubt!

I ordered the Vintage Leaf Cotton Gauze Kimono Robe, feels budget rather than a quality item. (not yet washed), the sizing is extremely small. I'd ordered the Large, I'm a uk 16-18, and the L was approximately a size 12-14. They gave me several options, so I kept the L and gifted it to a friend, but was able to order the XL for a further £15 for postage. The XL which is meant to be a 20-22 was approximately a neat 16. The sizing of these items is way out. I'd advise go up at least 2 sizes if you want a regular fit and if your above a size 16 don't bother. Slow delivery,

The sleep wear and the throws are so soft. I love them all.

I ordered a bed spread and shams. I don’t have any idea what the fabric is but I do know it is absolutely NOT cotton. It’s some type of synthetic. The fabric label is in Chinese. The shams are not shams. It’s a single layer of fabric. There is no pocket for the pillow. This company is ridiculous. Don’t do it.

Ordered two items one month ago. Finally one item arrived and it is the wrong item. Picture of the item that is still in the works is also the wrong item. Company tries to pass itself off as a U.K. company, but it is Chinese. Holding my breath as to whether I’ll get my money back. In response to their standard reply. I have reached out via email already and have not heard from them.

I had a difficulty where i ordered the wrong size initially (entirely my mistake). Ownkoti was extremely helpful fixing this issue for me and was very kind, going above and behondto help me thru their customer service emails and send me a replacement Great customer service

What a wonderful and comfy pair of PJs! I love the material and happy that I bought the larger size... THANKS@

I ordered a comforter cover that was much lighter than the picture. There was no way to return it but the company did offer me two beautiful kimonos instead and I am quite happy with them.