One Kings LaneReviews of onekingslane.com

Response from One Kings LaneJun 5, 2025

Dear D Lewis, Thank you so much for your kind words! We're truly grateful for your patience throughout the process, and we're thrilled to hear our team was able to help and resolve the issue. We'll be sure to pass your feedback along, it means a lot to us! One Kings Lane

Response from One Kings LaneMay 27, 2025

Hi Stephanie, Thank you so much for your kind words! We're thrilled to hear that Bianca E was helpful while you were placing your order, we’ll be sure to pass along your praise to her. We’re so glad you had a great experience, and we truly appreciate you taking the time to share it. Looking forward to assisting you again soon!

Response from One Kings LaneMay 27, 2025

Hi Stacie, Thank you so much for your kind words! We’re thrilled to hear that Oscar was able to assist you so thoroughly, he’ll be so happy to know his support made a difference. We truly appreciate you taking the time to share your experience, and we’re even more grateful for your continued trust in One Kings Lane. We look forward to having you shop with us again soon!

Response from One Kings LaneJun 3, 2025

Hi Diego, I’m truly sorry to hear about your experience. We understand how frustrating this has been, and it’s clear we let you down. That’s never the experience we want our customers to have. Please know your feedback is being taken seriously, we’re looking into what went wrong to make sure it doesn’t happen again. We’d really appreciate the opportunity to make this right. We have sent you an direct email, we’ll do everything we can to resolve the situation. Thank you again for your honesty, we’re committed to earning back your trust. One Kings Lane

Response from One Kings LaneMay 29, 2025

Dear Judith, Thank you for taking the time to share your experience, I’m truly sorry to hear how disappointed you’ve been. Your feedback is very important to us, and I want to sincerely apologize for the frustration and inconvenience you've encountered. We understand that policies around returns, cancellations, and fees can be frustrating, especially when they don’t align with your expectations. While we do our best to be transparent, it’s clear we’ve fallen short in communicating clearly and providing the level of service you deserve. Again, I appreciate your honesty. While this may not change your current impression of us, I hope we’ll have the chance to provide you with a better experience in the future. One Kings Lane

Response from One Kings LaneJun 3, 2025

Hello Barb, I’m very sorry you didn’t receive an order confirmation email or any updates, this is not the level of service we aim to provide. A detailed update with your order number, status, and expected delivery date has just been sent to your inbox. We’re now monitoring your shipment closely and will send you real-time updates until it arrives. Thank you for your patience and for giving us the chance to make things right. We’re committed to earning back your trust and delivering the service you deserve. One Kings Lane

Response from One Kings LaneMay 23, 2025

Hello Kimmy, Thank you so much for your kind words! We're thrilled to hear that Christian was able to assist you with care and understanding. Providing thoughtful and respectful service is exactly what we strive for at OKL, and it's wonderful to know that your experience reflected that. We truly appreciate your support and look forward to helping you again soon! One Kings Lane

Response from One Kings LaneMay 7, 2025

Dear Jerry, Thank you so much for your thoughtful message and for sharing your experience with us. We’re truly delighted to hear that your six deluxe urns have found a beautiful home in your landscape project and are being enjoyed! While we understand how delays can be frustrating, we’re glad our team could keep you informed throughout the process and that everything arrived securely and in perfect condition. Your kind words mean a great deal to us. At One Kings Lane, we’re committed to delivering not only exceptional products but also the highest level of service—and it’s wonderful to know we met that standard for you. Thank you again for choosing One Kings Lane. We hope to be part of your future home projects as well! One Kings Lane