One Kings LaneReviews of onekingslane.com

After waiting 3 months on a mirror, it has still has not arrived. I feel it is not One King Lane’s fault, but the delivery company they use. It was suppose to arrive yesterday but didn’t, so I will contact guest services Monday morning.

They are a fraud! Customer Service has not supervisors and will not let customers speak to them about fraud order information.

One King’s Lane is a scam. The photo of the two champagne gold $600 mirrors I purchased online look nothing like the orange-red ugly mirrors I received. Now I have to pay both the receiving shipping payment and the return shiping fees plus a 20% restocking fee!!! For mirrors that look nothing like what I paid for.

ONE KINGS LANE IS a RIP OFF !! A large mirror was delivered to my home - the box was not damaged but after we set it up in the room we noticed that images were distorted. I sent in a complaint notifying them that the mirror is defective - they said it was past the window to report a complaint. I asked them to research further and after many weeks of follow up emails telling them the product was defective- they confirmed with the manufacturer that the mirror is in fact defective, but they could only offer me an 8% credit and not a full refund. One kings lane is not willing to stand by anything they sell and are even selling defective merchandise to the public hoping they can point to “gotcha” it’s past the timeframe excuses instead of doing the fair and ethical thing. RIP OFF

I purchased a sofa in January and was supposed to have delivery in April. After it was delayed a month I contacted customer service. I also wrote a review with a one star rating explaining my experience. I received an email confirmation that a customer service representative would be overseeing the completion and delivery of the sofa. I was communicated with at every step after that and my sofa is now set for delivery. As a result, I changed my experience to a four star. I would give my experience a five star rating, however, I still believe that customers should not be charged until the item ships. In this case, it was thousands of dollars which we know would be a lot harder to get back if things had gone wrong. Additionally, I can’t be sure if I would’ve received the same customer service if I had not first posted a one star review. The customer service I received after my complaint did make up for the initial lack of communication and inconvenience and truly does deserve 4 stars.

TL;DR: Buy furniture elsewhere unless you're okay with never receiving a refund or a replacement for damaged furniture, even with Seel's protection plan. I would honestly give this zero stars if possible. I purchased a $1,000 chair back in January, which was delivered to me in a ripped box that was falling off of the chair. There was no wrapping around the chair to protect it, and it was ripped in a few places. I refused the delivery and set up a claim with Seel (which I purchased with the chair after seeing that the chair couldn't be returned unless I did). I went through each step and provided Seel with the requested information, but they closed my claim, stating I had not provided enough information. There is no CS number for Seel, and my emails were only answered after I put in a claim with the BBB. I also reached out to the OKL CS team and was told they couldn't do anything for me because I purchased the protection plan through Seel. This made about zero sense to me, as it's stated on their website that they wouldn't have been able to do anything for me if I didn't purchase the protection plan through Seel. It is now April, and I have been volley-balled back-and-forth between OKL and Seel so many times that I've lost track. They both claim they're waiting on the other for something to send me a replacement chair. Please do yourself a favor and save your time and money by purchasing furniture elsewhere.

Roxana has been very courteous and prompt in helping navigate a shipping error we thought was made by the carrier & to sort out the delivery of my purchases. I haven’t received all of my items yet, but apparently 2 of them are en route & she’s been efficient & effective in her responses & care to see that they reach me.

I ordered a mirror over the weekend. Realized that somehow I had managed to order more than one. Looked online and found that their customer service is closed until Monday morning. I called them before 7 AM mountain standard time and was told that since I had not called within 24 hours of making the order that they could not assure that the order would be canceled. I said I could not call within 24 hours because you were closed until Monday morning. I was then told the same bullshit story I had not called within 24 hours so they could not assure that the order would be canceled. Beyond useless. I did get a reply from the company but it only confirmed my order has been cancelled and they would coach the person either whom I spoke.