One Kings LaneReviews of onekingslane.com

Response from One Kings LaneSep 14, 2026

Hi Maya, We’re very sorry for the delays and multiple delivery issues you experienced with your dining table. We understand how frustrating it must have been to coordinate several delivery attempts, only to discover damage once the table was finally brought inside and unpacked. Given the circumstances surrounding the delivery, we’d appreciate the opportunity to review your case further. We have sent you an email so you can reply with photos and we can review your case. One Kings Lane.

Response from One Kings LaneJul 16, 2026

Hi Laurie, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to learn your order had been canceled only after you reached out for an update. We sincerely apologize for the lack of communication and for the confusion caused by the order status displayed on our website. This is not the experience we strive to provide, and we appreciate you taking the time to bring it to our attention. Your feedback regarding our communication and order updates is valuable and will be shared with the appropriate teams for review. One Kings Lane.

Response from One Kings LaneFeb 18, 2026

Hi Steve, Thank you for your honest feedback, we’re really sorry to hear about the repeated issues with your orders. Receiving the wrong items and experiencing delays more than once is understandably frustrating, and that’s not the experience we aim to provide. We truly appreciate that you’ve ordered with us multiple times, and we’re sorry we haven’t delivered the consistency you deserve. One Kings Lane

Response from One Kings LaneSep 3, 2025

Dear Valerie, Thank you for reaching out and sharing your experience with us. I sincerely apologize for the inconvenience and frustration caused by the delay, lack of communication, and the unexpected cancellation of your order. It’s absolutely understandable to be disappointed, especially after receiving an order confirmation and waiting nearly a month without any updates. You should have been notified promptly if there were any concerns regarding your payment information, and you certainly deserved the opportunity to verify or correct it. We regret that this was not handled better. I've also taken note of your request to stop receiving marketing emails. I will ensure that your email address is unsubscribed from our promotional list immediately. We truly value your feedback and will use it to improve how we communicate with our customers in the future. If there's anything else I can do for you, please don’t hesitate to let me know. One Kings Lane

Response from One Kings LaneJul 7, 2025

Dear Robin, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you've experienced throughout your order and delivery process. This is certainly not the level of service we aim to provide. We're glad to hear you’re pleased with the quality of your furniture, but we completely understand that the delays, lack of clear communication, and difficulties with assembly and support have overshadowed your experience. Your concerns about the delivery system and customer service interactions, especially regarding language barriers and unresolved questions, are being taken seriously and will be shared with our internal teams for immediate review. We know how important it is for our customers to feel supported, informed, and confident in their purchases, and we clearly missed the mark here. Please accept our sincere apologies. If there's anything we can do to make this right or assist you further, don’t hesitate to reach out directly to [email protected] Thank you again for your candid feedback. It helps us improve and better serve our customers in the future. One Kings Lane

Response from One Kings LaneMay 5, 2025

Hello! We sincerely apologize for the delay and any inconvenience you’ve experienced with the delivery of your mirror. Your satisfaction is very important to us, and we want to make things right. To assist you promptly, please provide us with your order details. You can reach us directly at [email protected], and a member of our team will personally ensure your case is handled with care and urgency. Rest assured, we are committed to resolving this issue and getting your order to you as quickly as possible. Thank you for your patience and understanding. One Kings Lane

Response from One Kings LaneNov 4, 2024

Good afternoon Alexis. We appreciate your feedback regarding your Chairs purchase, and we apologize for the inconveniences. Your satisfaction is our priority, and we'd like to address your concerns. If you could provide us with more details via email at [email protected], we would be happy to review your case. Thank you for bringing this to our attention. One Kings Lane

Response from One Kings LaneJun 20, 2024

Hello Lynn. I'm terribly sorry to hear about your frustrating experience with our One Kings Lane. Please accept my sincerest apologies for any inconvenience caused by the lack of communication regarding the refund of your order. We understand the importance of clear communication and we deeply regret falling short in this instance. We value your feedback and will make sure to improve our communication with our customers. One Kings Lane