One Kings LaneReviews of onekingslane.com

I ordered a Nest jasper necklace. For some reason the necklace measures 14 inches. This was marked on the site but I did not realize exactly how small that is. There are no pictures showing it on a person or saying it is a choker. It is so small it is too tight even for a choker! It could fit a child! I do not have an unusually large neck. I looked online to see how to do a return and the website says they charge re-stocking fees!!! 35%! Who does that??!! I emailed customer service on their site, it said I would receive a response within 48 hours -that was seven days ago and still haven't heard from them, called today had trouble getting through kept getting hung up on, then "Mario" said he would see what he could do and call me back, he never did. Then I got an email saying if I wanted store credit I could get my money back but if the original form of payment was credited I would lose 35% restocking fee and pay return shipping. Did I mention they charged me $16.95 to ship the necklace??? They do not include return labels in the order so you have to request a shipping label -another delay of days. I included a note saying I definitely wanted a gift card/store credit so I would get all my money back. They refused to honor that and refunded my credit card deducting the restocking fee, against my expressed wishes. For a $163.29 necklace I only was refunded $123.84. I asked them to honor my request, they said no too bad. They have been one of the worst online shopping experiences I have ever had. I will never order from them again!! BEWARE!!!!!!

So I ordered 2 outdoor rugs for my front and back porch - same rug. They both came and they were the wrong color version that I ordered. They told me to return them for full refund, order the rug again and I would get the correct version. I did and it was the wrong rug again. Ordered the same rug 3 times to get the wrong rug 3 times. They will not get with their 3rd party vendor to fix the problem - they are shipping out the wrong rugs, offering you 15% to keep it, and then hoping you want it. IT IS TERRIBLE CUSTOMER SERVICE!!! They honestly do not care about me AT ALL.

I have ordered a few times and the first time there were no problems and I loved the experience. The second time I had some issues with the delivery being delayed a few times so I called their customer service who answered in just a few rings. As it turns out the problem was an external vendor who they then contacted and I had my chairs within two business days. Overall a good experience and I do love both purchases still!

I made a purchase and in the final step of authentication, OKL kicked me out of the screen due to an item pricing error. As with ALL other retailers when a customer has purchased or is going to purchase the item the store typically honors the price given that it is no fault to the customer for the retailers description error. After immediately contacting customer service they couldn't be bothered and refused to honor the price they listed, no apology, no adjustment was made, no offer to resolve the issue or make up for customers lost time. Sad company, have spent thousands with them in the past. Will no longer be shopping there. Too many other similar online shops to choose from these days. Will take business elsewhere.

We ordered the large Riviera rug. It was a $750 rug and with the discounts it only cost $360 shipped. What a great deal and great service. They also have hard to find kitchen items that my wife loves.