One Kings Lane Reviews | Read Customer Reviews of onekingslane.com

One Kings LaneReviews of onekingslane.com

2.7389 reviews
Furniture Stores
8450 Broadway, Merrillville, Indiana

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One Kings Lane

About One Kings Lane

Your home should be your haven, the place where you can be you. That’s why at One Kings Lane we offer products, expertise, and inspiration to help you live your style.On our site, you’ll find designer, vintage, and exclusive home furnishings in every style—including your own. Our expert designers provide personalized design assistance, while our blog and social channels are filled with home tours, designer tips, and more inspiration. And design professionals who join our To the Trade program not only receive discounts but also benefit from a team dedicated to helping source products, match specs, and more. Because at One Kings Lane, we’re as passionate about helping you create a home you love as you are passionate about that home.

One Kings Lane (onekingslane.com) has 389 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.

Also known as: onekingslane.com
Website: onekingslane.com
Category: Furniture Stores
Location: Merrillville, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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One Kings Lane reviews

389 approved reviews, newest moderated first

Consumer
Mar 28, 2025
I just wanted to take a second to let…
I just wanted to take a second to let someone know Christian T. went so far above and beyond with his service. I received a very late, damaged order and my window for claim submission expired. He took it upon himself to reach out to the company and get my grace period extended. In today’s world, hardy anyone ever goes the extra step. To say I’m overwhelmed with gratitude, is an understatement. It’s been a rough week and this was just the unexpected help I needed. So please, do something nice for Christian, he certainly deserves something special.
Response from One Kings LaneMar 31, 2025
Hello! Thank you sincerely for your kind words. We greatly appreciate you taking the time to share your feedback with us. Christian is indeed a valued member of our team, and we're thrilled to know that your experience met our high standards. Your satisfaction is our top priority, and we remain committed to ensuring every interaction with us is as positive and seamless as possible. One Kings Lane
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Michael F.
Mar 28, 2025
Christian T was HELPFUL
Christian T was kind, courteous and helpful getting the info I needed to schedule my delivery. Thank you. Job well done!
Response from One Kings LaneMar 28, 2025
Dear Michael, Thank you for your kind words and for taking the time to share your feedback with us. We truly appreciate it. Christian is indeed a valuable member of our team, and we are delighted to hear that your experience with us was so positive. Your satisfaction is, and will always remain, our top priority, and we are committed to ensuring that every interaction you have with us meets your expectations. One Kings Lane
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SAM
Mar 27, 2025
Liars
Liars. Deceitful. Don’t buy ANYTHING from them. They resell things you can get on Amazon and from other retailers and make you wait forever and lie to you about delivery dates. They should be out of business and entirely ashamed of themselves. Consumer beware. If you find it here and you need it - find it something reputable. Disgusting company.
Response from One Kings LaneMar 28, 2025
Dear Sam, We’re truly sorry to hear about your frustration and regret that your experience did not meet expectations. Our team worked closely with you to resolve this matter to your satisfaction, and we appreciate the opportunity to make things right. Providing a positive shopping experience is our priority, and we’re always looking for ways to improve. If there’s anything more we can do, please feel free to reach out to us at [email protected].
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Nancy R.
Mar 22, 2025
Ordered a rug....continually delayed
Ordered a rug....continually delayed. Finally cancelled & have not received refund. Repeatedly contacted customer service & reps were rude. Finally went thru my bank to receive credit....waiting for resolution 2 months later
Response from One Kings LaneMar 28, 2025
Dear Nancy, We sincerely apologize for the delay with your rug order and deeply regret that it led to your decision to cancel. We want to assure you that your refund has been successfully processed, and you should have received an email with all the transaction details. Please accept our heartfelt apologies for the inconvenience this has caused. Your satisfaction is incredibly important to us, and we are committed to improving our processes to ensure no customer has to experience such delays in the future. We truly value your feedback, as it helps us continually enhance our services. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. One Kings Lane
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allison H.
Mar 18, 2025
Haven't received order for a month - terrible service
I ordered 2 items a month ago - was told they would arrive within a week. Have spent hours on the phone with OKL and delivery company(metropolitan) - it has been "shipped" for 3 weeks now and they have not made it to my house . USPS, fedex and ups have no issues delivering to my address but this company cannot find my home. They have my cell number as well and have never reached out for "help." I even had a neighbor who offered to show them where I lived when they showed up at her home and they refused. OKL is no help at all- they say they can only give me the tracking number and tell me I need to call the delivery company. When I asked to escalate the call they said someone would call me back in 48 hours. When I asked to just cancel the order they said it would take 7-10 days AFTER this delivery company brought the items back to them. Who knows when that would ever be. I will NEVER order from them again. I have never had a company take ZERO ownership of the problem like this.
Response from One Kings LaneMar 24, 2025
Hello Allison, We sincerely apologize for the delay and the lack of communication from our carrier. We completely understand how frustrating this must have been for you. Rest assured, we have escalated your case, and as requested, we will proceed with your return and refund. You will receive a follow-up email from us with all the details shortly. Once again, we truly apologize for how your case was handled, and we appreciate your patience as we work to make this right. One Kings Lane
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Jon
Mar 14, 2025
Horrible First time ordering with this company…
First time ordering with this company day after I place your order, they move the delivery but date back three months then the day after it was supposed to be here moved it back another three months and then moved it back another three months. Simply horrific experience and customer service was zero help. Definitely taking the social media to share my experience with whoever will listen.
Response from One Kings LaneMar 18, 2025
Dear Jon, We sincerely apologize for the delays with your order and for the experience you had with our customer service. We greatly value your business and would appreciate the opportunity to restore your trust. If you would be so kind, please share your order number with us so we can thoroughly review your case, or feel free to reach out to us directly at [email protected]. We are committed to finding the best solution for you. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction. One Kings Lane
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Jodi M.
Mar 6, 2025
"Zero Stars"
If there were a rating of "Zero Stars", then that is how I would rate this company. I ordered a rug that was grossly misrepresented on the website AND damaged with several pulls. Not only did the item arrive absurdly late, but the process of returning has been a nightmare. The customer service representatives are misinformed and when I finally asked to deal with a supervisor, he was no better. Moreover, the supervisor was/is rude and extremely unaccommodating. I was told, "I cannot give any special attention to your case, because I am dealing with thousands of customers." Can you imagine? I have still not resolved this matter, and it has been scores of phone calls, photos and e-mails. Suffice to say that I will NEVER order from this company again and I would advise others to do the same.
Response from One Kings LaneMar 7, 2025
Dear Jodi, we’re truly sorry for the frustration you’ve experienced with your rug return. Your satisfaction means everything to us, and we want to make this right. Our team has personally taken over your case to ensure a swift and seamless resolution. You should have received an email from [email protected] with the next steps—please don’t hesitate to reach out if you need any further details. We truly appreciate your patience and the opportunity to regain your trust.
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Not H.
Mar 6, 2025
Customer service at OKL has been AWFUL
Customer service at OKL has been AWFUL. There’s so much I could say but I’ll leave it at that. I need to furnish an entire house but will not be buying from you again.
Response from One Kings LaneMar 24, 2025
Hello Christine, After thoroughly reviewing your case, we sincerely apologize for the lack of communication and the delay with your order. We understand the frustration this has caused, and we want to assure you that we have shared the necessary feedback with our supervisors to prevent this from happening again. As part of our commitment to making things right, we have approved compensation for your order, and all the details have been sent to your email via [email protected]. Please accept our heartfelt apologies, and thank you for your patience and understanding. One Kings Lane
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