Erin G.
They sorely misrepresent their policies…
They sorely misrepresent their policies and satisfaction, using grossly inaccurate descriptions on their site. I have bought from both large and boutique online companies over the years and I’ve never experienced anything like this. They will accept an item, but essentially you end up paying half the cost of the item to return it. I am dealing with that right now. The item was described as raw wood and came in with a very fake looking white milky residue over top of cheap wood to make it try to appear like it was a natural wood finish. It’s almost funny how odd it is. I would be happy to contribute my experiences if it helps get them removed and saves other people from purchasing from them.
Response from One Kings LaneSep 4, 2025
Dear Erin, Thank you for taking the time to share your experience. I'm truly sorry to hear that your recent purchase did not meet your expectations and that you feel misled by the product description and return process. That’s understandably frustrating, especially given your positive experiences with other retailers in the past. We strive to present our products as accurately as possible and provide a fair return policy, so your feedback is deeply concerning. I want to assure you that we take this seriously and are actively reviewing the issues you've raised, particularly regarding product representation and return costs. While we may not be able to change your current experience, we do value your input and would like the opportunity to make this right. We will be reaching you via email shortly. Again, thank you for your honest feedback, it's crucial in helping us improve and ensuring better experiences for all our customers. One Kings Lane.