One Kings LaneReviews of onekingslane.com

Response from One Kings LaneOct 9, 2025

Hi Carla, Thank you for sharing your feedback. We're truly sorry to hear that the vase you received did not match what was represented on our website, and we understand how disappointing this must have been. We appreciate you bringing this to our attention and want to assure you that we’re taking your concerns seriously. While some variation can occur with certain items, we agree that the differences you highlighted warrant a closer look. We’ve reached out to you directly via email to offer a better resolution and hope to make this right. Your satisfaction is important to us, and we’re committed to improving both our product listings and our customer service experience. Thank you again for your feedback. One Kings Lane

Response from One Kings LaneSep 30, 2025

Hello Anthony, Thank you so much for your kind words! We're thrilled to hear that Liliana V was able to assist you and make your experience a positive one. We'll be sure to pass along your feedback to her, it will definitely make her day! If there's anything else we can help you with, please don’t hesitate to reach out. One Kings Lane.

Response from One Kings LaneSep 25, 2025

Dear Leann, Thank you for reaching out and sharing your experience. We're truly sorry to hear about the frustration caused by the delay and confusion around your order. While your understanding of the original delivery timeline is appreciated, we completely understand how seeing the item listed as "in stock and ready to ship" during your wait could be both confusing and disappointing. That’s certainly not the experience we aim to provide, and we sincerely apologize for the inconsistency and the inconvenience it caused. We also regret that your experience has led to a return and your decision not to shop with One Kings Lane again. Your feedback has been shared with our team so we can investigate this issue more thoroughly and make the necessary improvements to both our communication and our website accuracy. If there’s anything more we can do to help or if you have any lingering concerns, please don’t hesitate to let us know via [email protected] One Kings Lane.

Response from One Kings LaneSep 22, 2025

Dear Natalie, Thank you for reaching out, and I sincerely apologize for the ongoing delays and frustration you've experienced with your order. We understand how disappointing it is to have delivery estimates change multiple times, especially when you've been waiting since July. This is far from the experience we aim to provide, and I’m truly sorry for the inconvenience and lack of proactive support. Please know that we’re actively working to resolve the issue and get your item to you as soon as possible. I’ll personally escalate your case to ensure it receives the attention it deserves, and I will follow up with any updates as soon as they become available. Your patience and understanding mean a lot to us, and again, I apologize for the inconvenience this has caused. One Kings Lane

Response from One Kings LaneSep 12, 2025

Dear Anthony, Thank you for taking the time to share your experience. We're truly sorry to hear about the condition of the table and the frustration you’ve had in trying to get this resolved. This is not the level of quality or service we strive to provide, and we completely understand your disappointment, especially given the investment you and your wife made in this piece. We want to make things right. We’ve reached out to you directly via email with a different resolution that we hope better addresses the issue. If you don’t see our message shortly, please check your spam or junk folder. We sincerely appreciate your patience and the opportunity to improve your experience. One Kings Lane

Response from One Kings LaneSep 11, 2025

Dear Chelsey, Thank you for reaching out. I’m sorry to hear about the trouble with the 20% discount code and the return process. I completely understand how frustrating it can be when a promotion doesn’t apply as expected and when unexpected return fees arise. While our current return policy does include a restocking fee, please note that it varies depending on the item being returned and is not always $100. I’ve shared your feedback with our team for internal review, as we always strive to be transparent about our policies and to ensure promotional codes work properly. I sincerely apologize if that was not the case in your experience. We truly appreciate your feedback and the opportunity to improve. Please don’t hesitate to reach out if you have any further questions or concerns. One Kings Lane

Response from One Kings LaneSep 15, 2025

Dear Ann, I want to sincerely apologize for the experience you've had. We completely understand your frustration, and we're truly sorry for the inconvenience and disappointment caused, both by the condition of the chair and the challenges you faced during the return process. We’ve confirmed that your chairs will be returned, and please rest assured that a full refund will be issued as soon as the return is received and processed. We recognize that this situation fell far short of the service you expected and deserved. Your feedback has been shared with our team, and we’re taking it seriously as we work to improve our return and customer support processes moving forward. If there’s anything else we can do to assist or make things right, please don’t hesitate to reach out. Again, we truly apologize and appreciate your patience throughout this process. One Kings Lane

Response from One Kings LaneSep 5, 2025

Dear Rick, Thank you so much for your kind words! We're thrilled to hear that your experience with our team, especially with Bianca E, was a positive one. Mistakes can happen, and we're always here to make things right as smoothly as possible. Your feedback means a lot to us, especially in a time when great customer service is so appreciated. We'll be sure to pass along your praise to Bianca, she’ll be so happy to know she made a difference! If you ever need anything else, please don’t hesitate to reach out. One Kings Lane