Michelle S.
I ordered a rug in October The good…
I ordered a rug in October The good news was that it arrived in record time looked a little different than the website but my biggest complaint is they signed me up for a membership for $99 I didn't do that I didn't agree to it it's complete fraud I didn't even know about the charge until I got my credit card bill when I called them up they said that too much time had gone by that they wouldn't offer a cancellation or a refund and then I called my credit card and the better Business bureau and I'm working it out with them but beware They are insisting that I signed up for this and I did not I will never use this company again
Response from One Kings LaneDec 10, 2025
Hi Michelle, Thank you for sharing your feedback. We’re glad to hear your rug arrived quickly, but we’re truly sorry that the membership charge came as an unexpected surprise. We understand how frustrating that must be. To clarify, the membership option is presented during checkout, and enrollment requires customer confirmation before the order is completed. We never intend for this process to feel unclear, and we appreciate you bringing your concerns to our attention. We will review your comments internally to ensure the checkout experience remains transparent for all customers. We’re sorry that this experience has impacted your trust in us, and we appreciate you taking the time to let us know. Kind regards, One Kings Lane.