Sylvia
I can’t say enough about One Kings Lane…
I can’t say enough about One Kings Lane’s customer service. I purchased an expensive chandelier for our new home. We then had significant build delays and didn’t get to the point of installing lights for another 5 months. At that time, I finally opened the box to discover that it appeared I had received a returned light that had some missing parts and a bit of damage. I reached out to One Kings Lane via email to ask for help, but I wasn’t overly optimistic given that it took me 5+ mos to discover the issue. I was blown away when I received a brand new chandelier within 3 business days… I didn’t need to actually talk to anyone, send the damaged light back first, ask to speak to a supervisor, etc.. This allowed us to still put in the chandelier while the electricians were still at our house working, saving us from needing bring them back out and pay more money. I wish I had bought all of my lights from One Kings Lane’s, as I can tell they stand behind their products and put the guest experience above all else. I will be a loyal customer for life. Thank you One Kings Lane!!
Response from One Kings LaneFeb 2, 2026
Hello Sylvia, Thank you so much for taking the time to share this incredibly kind review. We’re truly delighted to hear that we were able to support you during such an important moment in your home project, especially with the added pressure of build delays and electricians already on site. We understand how frustrating it must have been to discover the issue months later, and we’re so glad our team could quickly make things right and get a new chandelier to you without any extra hassle. Standing behind our products and prioritizing our guests’ experience is something we care deeply about, so your words mean a great deal to us. We’re honored to have earned your trust and loyalty, and we hope you enjoy your chandelier for many years to come. Thank you again for choosing One Kings Lane and for being such a wonderful part of our community. One Kings Lane.