Gabe T.
I’ve got a $10,000 lump of useless…
I’ve got a $10,000 lump of useless garbage sitting in my garage. 150w machine with all the accessories arrived with a bad Z axis assembly. Days turned into weeks turned into months of trying to resolve and get it fixed. Omtech tech would reply to my messages every two weeks or so and then with solutions which could not work as I am not a mechanical engineer nor an electrician. I finally just gave up and chalked this investment up as a loss. I use the omtech as a table for my xtool lasers now. I would never buy another omtech even if my life and welfare depended on it.
Response from OMTechMar 16, 2023
Hello Gabe, We appreciate your feedback and we apologize if we did not meet your expectation. Upon reviewing, you are being handled by our Operation team. Looking forward in resolving this matter. Rest assured that this will be forwarded to our team for us to improve better in terms of giving instructions or troubleshooting steps. Thank you!