OMTechReviews of omtech.com

3.7443 reviews
Art & Handicraft
1940 E. Deere Ave., Santa Ana, California

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OMTech

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About OMTech

We garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all.

OMTech (omtech.com) has 443 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: omtech.com
Website: omtech.com
Category: Art & Handicraft
Location: Santa Ana, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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OMTech reviews

443 approved reviews, newest moderated first

Jonathan R.
Mar 30, 2023
great customer servicefast service
fast service
Response from OMTechMar 30, 2023
Thank you! We appreciate your feedback.
Gerlethia M.
Mar 29, 2023
Did not receive all my parts when my…
Did not receive all my parts when my machine came and the only reason I’m giving two stars is because of the shipping to my house was quick. But that doesn’t matter since I can’t use it.
Response from OMTechMar 29, 2023
Hello Gerlethia, We appreciate your honest feedback. We apologize that you are missing some parts, I checked your thread with one of our Customer Support and he is currently working on sending you the missing parts. Rest assured that I will keep an eye on your concern until we get you back on track.
Patrick J.
Mar 15, 2023
Great service on hard to find parts
I was working through finding replacement parts for my Omtech machine. I contacted Omtech and they helped me in the most amazing way. Great customer service
Response from OMTechMar 16, 2023
Thank you for your feedback, Patrick! We are glad that you are back on track now. Please let us know if you need any assistance.
Don
Mar 9, 2023
Customer service communication
I reached out to OMTech a few times now and have had rewarding communication with the speed of replies and a great knowledge based team. It is refreshing to see a company that cares for the concerns of their customers. Genuinely pleased with my interactions with them.
Response from OMTechMar 9, 2023
Hello Don, Thank you for your kind words! We appreciate you taking time to provide us a review. We are glad that we are meeting your expectations. Please let us know if you need further assistance in the future!
Charlotte H.
Mar 6, 2023
Great service!
Great service! Had some issues but were resolved very soon.
Response from OMTechMar 7, 2023
Thank you for your kind words, Charlotte! Please let us know if you need further assistance.
BARRY B.
Mar 2, 2023
OUTSTANDING TEAM …
I HAVENT HAD TO CALL LATELEY SO FAR THINGS WITH MY MACHINE ARE GOING VERY WELL BUT MURFEY AND ALL THE OTHER TECKS ARE OUTSTANDING THE EXPLAIN EVERYTHING TO THE FULLEST SO A OLD MAN LIKE ME UNDERSTAND HOW IT WORKS. THE ONLY THING I THINK WOULD BE IF YOU HAD A LIGHT BURN TECH TO HELP US OLD PEOPLE I STILL HAVE ISSUES WITH IT. THANK YOU OM TECH YOU ALL ARE THE GREATEST
Response from OMTechMar 4, 2023
Thank you for the kind words, Barry! We are glad that we met your expectations. Please let us know if you need any further assistance.
Janette M.
Mar 2, 2023
Murphy made my experience great
Murphy made my experience great. He replies in a very timely manner and is extremely complete with his directions. I am waiting on his response to my last email that answered a question he had for me.
Response from OMTechMar 4, 2023
We appreciate you doing business with us, Janette! Please let us know if you need further assistance with your machine.
Gerald R.
Mar 1, 2023
Always a great experience with OM
The team at OMtech has been nothing but amazing, for all 6 of my lasers so far.
Response from OMTechMar 4, 2023
Cool! Thank you for the trust! We appreciate you doing business with us. Please let us know if you need further assistance.

OMTechReviews of omtech.com

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great customer servicefast service

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Great service on hard to find parts

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OUTSTANDING TEAM …

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Always a great experience with OM

About OMTech

About these reviews

More in Art & Handicraft, California

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OMTech reviews

great customer servicefast service

Did not receive all my parts when my…

Great service on hard to find parts

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Great service!

OUTSTANDING TEAM …

Murphy made my experience great

Always a great experience with OM