OMTechReviews of omtech.com

The Fiber laser was exactly as described, arrived early and packed very well. I was impressed

never received files

Omtechlaser have been awesome

I received my laser, and got it all set up inserted the flash drives well they wouldn't download the software and stated missing drives, well I called I emailed and of course when you really need to speak with someone you can't get anyone and no one works on the weekend for tech support and that is when majority of your cliental works on projects. Come to find out after a week of waiting on someone to call me this program is not compatible with windows 11!!! Heck if I would have known that sooner everything would have went a little smoother and I wouldn't have been so upset with your customer service and tech service. I am not pleased with what I think should be good customer service. especially a new owner of a product.

This is my second Omtech laser. Everything went smoothly from ordering to the very polite delivery driver.

When I unboxed my laser I noticed it was damaged. There and two bolts that secure the honeycomb bed and one dislodged during transport. This caused the aluminum support bars to snap in half and the honeycomb bed to be warped. I immediately called customer support to resolve the issue and was redirected to email. Emails take a day to respond and the response is anything but help. Omtech does not have replacement support bars available and offer a tiny refund. I was told to add pressure to straighten the honeycomb bed, however I need the missing bolt/nut to do so.. it has been over a week and the bolt/nut hasn't been ordered. So here I am with a $3,000 laser that I cannot use. At the very least, I asked if my warranty can start when I receive the replacement components and the response was no. Also, this unit does not come with a bucket to act as a chiller despite being able to "run upon opening" and every single Omtech unboxing video. Extremely disappointed! Buy a different brand!

So far in the process everything has been a 10. Easy ordering and questions answered. Delivery smooth and really fast. Setup and Lightburn loading was very easy. Posted a question to the forum for a user error and received very quick replies and followup suggestions. First time laser user and still trying to wrap my head c around software. I have a slow learning curve. Omtech so far has been a win-win

They didnt include the power cord in the box. when i contacted them to get the parts shipped, they refused to expedite it even if i provided a UPS overnight label or account number. I've gotten zero help for over a week. Their excuse is "its unfair to other customers to expedite your parts order" as if its not unfair to me they forgot these parts. We supply CNC products to large aerospace and automotive companies and are unable to ship products without serial numbers. OMTech has been of zero help getting this resolved. Id be out of business if i ran my company this way.