OMTechReviews of omtech.com

Extremely pleased with the service andc

Great machine for the cost, Very glad i made the decicion to pull the trigger. Fast shipping, had the item dropped off at my doorstep 6 days after I ordered it.

Great people, very good products!

I ordered and service was fast. Delivery excellent. Looking forward to what I can do with this machine. AF 100W 2440

Nothing to add, great support

Hello. I received my new Af 70 watt co2 Laser 1 month ago. Been having problems since. Contacted support tech. They have been very good at answering my questions and sending me a power module i needed to change as my laser didnt pulse at 25 %power. I received the wrong one. I contacted support again and im waiting for a quick response. So far im very impressed at omtech support and consistently Kind and helpfull nature. Not something you see today in bussinessses. This is my first laser so im not sure about a lot of things. Ontech is always a phone call away. Thank you Doug De Champlain

Nightmare experience. Omtech shipped the wrong product to my location and has not gotten back to me to address the return. The giant box is sitting outside who knows if it'll be stolen the next day as it can not fit into our apartment. Sales team is non existence so if at any rate problems goes down they can not be depended on. Their supply and shipping department is to blame New Update (this is what I experienced so far November 16, 2023): 1. Omtech customer service email hotline replies to emails mostly at midnight PST, meaning you will not get a response even if you have an urgency (when our 1st package arrive incorrectly, customer service was non-existent) 2. Customer service is unwilling to price match a newly discounted price (12% off + Lightburn software) when I bought the laser a few weeks apart. Instead, customer service offered a paltry 50 dollar gift card for the Lightburn software for the troubles they have initially caused 3. More details to follow Not only had I thought the shipping was the initial error for the mistake, I am starting to have doubts whether if customer service have any common sense for user experience. First you screw the customer over by sending the wrong package, second, do not reply to urgent messages until midnight, thirdly, provide no prompt answer for rectification and finally offer a minimum consolation gift of $50 for software that would've been free had I purchased the machine a few weeks later.

They always have the answer