Nick's BuildingReviews of nicksbuilding.com

Excellent service. Timely shipping

I am pleased with Nick's products and pricing. Ordering from Nick's was cumbersome. Ordering required several phone calls with several people and completing several forms. Much of the information I provided was repeated several times with several people and forms. It was a very inefficient process. Nick's forgot to return my initial calls; I had to call a few times and leave a few messages before I received a call back. When I called Nick's on weekends, people answered the phone, but didn't have much knowledge or responsibility for helping me; they mostly told me to call back during weekday business hours. Nick's website is quite disorganized and does not have a clear obvious path and process for creating an order. People I spoke with at Nick's were completely unaware of how Nick's website worked, how I would obtain order forms from the website, etcetra. I had to request order forms at least twice. After much searching and inquiry, I found and I downloaded an order form from Nick's website. I completed the order form and sent it to Nick's twice, to two different addresses. After receiving my order form, Nick's called me and sent me at least one additional order form to complete and return, which contained the same information with slightly different organization. People were kind and friendly. Website describe the products well. Several months passed between my initial contacts with Nick's and receiving a product. During that time, I did not receive much communication from Nick's. During that time, Nick's "finishing department" requested that I complete another order form describing the wood finish that I had already requested on other forms. It seems like Nick's did not provide an accurate estimate for product delivery date, until a few days before product delivery. It seemed like I didn't receive any estimate for product delivery. It is possible that Nick's provided estimated dates, but I don't remember seeing those estimates. The product arrived with a large custom-made crate. It would have been very nice if the delivery "service" provided a specific time for delivery, instead of a 4 hour window. The delivery "service" was supposed to call me 1 hour before delivery, and didn't call; I had to make a call to the company, and then to the driver. The driver did not help me remove the products from the crate or inspect the products for damage. Nor did the driver help me remove the product from the crate. Nor did the driver take the crate away or provide an alternate mechanism for taking the crate away. The crate is very big and heavy and consumes a lot of space. I still have to disassemble the crate and take the crate materials to the dump, which seems like it will be fairly time consuming, because the crate is assembled with very long staples that are challenging to remove without breaking the plywood and wood parts of the crate. The materials in the crate would be useful if the crate had been constructed with something other than really long heavy staples; the materials will be busted up pieces when I'm done.

Nick's doors are of high quality solid wood construction. They are delivered intact and ready for installation. Customer service is excellent. I have ordered entry doors and interior doors from them and not once was I disappointed. Their quality stands out.

Highly recommend, have ordered numerous times & have always been totally satisfied.

Overall customer service from Sales, through order processing, to shipping were all fantastic. Communication was excellent!! Once the product arrived the crating was excellent and protected the door during transportation. The product quality is great making the finish and installation of the door go very smoothly.

Awesome! I ordered 15 oak 3 panel doors and couldn't be happier. The order was timely and arrived in perfect condition. The doors are beautiful.

Great product. Some issues paying. Customers need to be able to pay on line with paypal or equivalent.

Door is absolutely beautiful. Highly recommend. Shipper on the other hand gouged stamped concrete porch. Wife confronted him no comment. Just left