Nick's BuildingReviews of nicksbuilding.com

I placed my order for additional trim materials on April 16, and it is now Sept. 4 and I am being told my material will not arrive until Sept. 17 after a guarantee of two-day shipping. Apparently Nicks forgot my order for several months after I ordered in April. Then, when I called to ask where my order was, they no longer had the varnish, and said they would send out a sample with the new varnish. It did not come, because Nicks had incorrectly addressed the sample, and blamed it on me--until I made them look at the returned package and notice that they themselves had left a line off the address. No apology, just another two-week wait for the sample to arrive (you would think they would express-mail it given their mistake). So we lost an additional month. On the day I received the sample, I emailed to approve the new varnish. That was August 6. Guess what? They forgot my order again. On August 24, I called to inquire. Uh, oops. I began to call daily. Seriously--my brother was here for a week and witnessed it all. And every day they still could not tell me my order had shipped. (Seriously folks, this is just some additional standard trim, but it matches what I already have, so I have no recourse.) I was promised my material would go out Friday, then Monday, then Wednesday--and finally was told I would get two-day shipping. When they finally sent shipping information this morning, it shows two-week shipping. FIVE MONTHS, FOLKS. I warn you away. And I haven't even begun to tell you about my previous order in which all the trim pieces were shipped while the varnish was not yet sufficiently dry so they arrived stuck together, and lost varnish when we tried to separate them. No offer to pay for refinishing or anything. I have only ordered more trim because I have no recourse if I want matching. I have requested that someone with authority in the company call me to talk and to offer some kind of financial recompense; we will see if they see their way to that. By the way, we are older executive-level professionals (not that that matters, but sometimes you wonder if the person writing the review is someone who is experienced and whom you can trust). Trust me. Run away.

Do not stand by product very bad customer service. When you buy the doors they go above and beyond when you receive them and have an issue nowhere to be found.

I went onto the nicks building supply website and filled out their special order from so that they understood what I needed to order some 8'0x2'8 doors. the order from was mis read, and mis ordered for 80" doors not 8'0" doors. partly my fault for not checking their work better. fast forward 6 weeks the doors how up and are too short. I reached out to nicks to find a solution to the doors being wrong and was told that I would have to eat the wrong doors and order more doors and wait another five to six weeks to have them delivered. i was then told by two people including the operations manager that I could simply sell the wrong doors on Facebook. After sending proof they messed up the operations manager offered to waive the 25% restocking fee if I paid to ship the wrong doors back and then paid to ship the correct doors to my jobsite. over $2000.00 worth of shipping alone. I wouldn't recommend Nicks building supply, these were in stock door blanks not custom made. should have been a home run for them, easy order. it has been two days with multiple non returned phone calls and emails. I'm out 8800.00 and still need doors for a new house. Update: after working with John and Whitney from nicks building supply, we got this all worked out. Nicks building supply picked up the return shipping and waived any restocking fees for me and expedited my replacement order and they are shipping out tomorrow. Although this order didn't go perfectly from the start I would recommend working with them any time. Very well done

Had issues with door from day one. Customer service is below par. No call backs, they basically hope the client just stops complaining and just go away. Response to Nicks Doors. Nicks did send me a check for $1200 not $3500 to cover the cost of uninstalling/reinstalling and cutting the frame/jam of door, to try to fix the problem. Besides shipping a door with wrong size jam (even when told doors are assembled and inspected prior to shipping) The door was not cut square at the factory and was told would be looking into possible adjustable hinges to fix the problem and never heard back. I was more than patient and was just going to let it go but after looking at a gap between the double doors everyday had to say something to let others be aware.

Purchased the Sunrise mahogany door in May 2015 for my new construction house. Closed on the home in Dec. 2015 and shortly thereafter noticed that all 16 panes of double pane glass were leaking and causing them to become cloudy on the inside. Have been trying for years to come to a resolution with Nick's, but have been unsuccessful.

My teenage grandson accidentally drove his dad’s car through my garage door, necessitating a search for a replacement. The destroyed door was a fine, raised panel wood door that complemented our detached garage. Finding a wood door, equivalent or better, proved difficult even in the Los Angeles area. Wood garage doors are a tiny segment of the market and many suppliers have a few if any offerings. Thus I was thrilled to find Nick’s Building Supply with an Internet search. Nick’s has an amazing collection of designs, sizes and wood options. As it had been forty years since I had installed my original door, there was a degree of sticker shock associated with today’s prices. But I soon learned that even a standard wood door cost thousands of dollars. After an exhausting search, it became clear that Nick’s doors were an unbeatable value, stylish and of outstanding, almost unheard of construction and craftsmanship. The Western red cedar is beautiful. Cindy A was quick to answer all my questions over the phone or by email and was a joy to work with. My door arrived, very well protected in a wooden “coffin” and survived the cross-country trek without a scratch. I look forward to staining it and restoring the beauty and curb appeal of our garage.

Well, I have to say that this company stood by there doors and even remade them after a mistake was made in the placement of the knob holes. They remade the doors and were respectful and polite to me at every step along the way... Liz was most helpful and the costumer service manager was calm, thoughtful and address the problem right away. The doos look fantastic. I highly recommend Nick's doors to anyone having doors made for you new house project or old house project! A+++

I purchased a door for over $6,800. After several days I began to contact them because I had not received any shipping information. Five times I was told I would be contacted by the end of the day with shipping information. I was finally told after contacting them again that they could not find my door. They had one on clearance that was the exact same model as the door I had already purchased but they wanted an additional $1,500 for it on top of the 68 I had already paid. They refuse to honor their contract and cancel the order. This door was the focal point of a major build and I feel they saw the opportunity to exploit another $1,500. Original price was refunded but I needed the door not the refund. The staff member I dealt with was arrogant and rude and when informed that I would file a BBC complaint he laughed and said good go ahead. In three decades of building I have never met worse customer service. Would not recommend In response....no I did not want anything extra. I wanted the door I ordered. Nothing more, nothing extra. You want to make another $1500 for your mistake. Here's a tip. Don't list it if it's out of stock. Don't tell a customer that you have it if it's out stock. Don't take a customer's money if it's out of stock. And then don't delay them for a week and a half before trying to up sell them. If it was an honest mistake you could have provided the door that you originally sold me, or found one that was comparable. You choose neither option. You choose to add $1500 more to an order that had been paid for. When I make a mistake, I own it and do everything in my power to make right by the customer. I never asked for a discount or anything except for what I ordered and already paid for. If you're that big of a business I'm sure you could have found a suitable replacement. The fact is you didn't want to. You wanted more money for the same door that just had a different stain.