Ordered 14 interior doors for a renovation project. Fantastic quality. Arrived as expected, very well packed. The staff were helpful. Would use them again in the future.
JW
James W.
Excellent mahogany doors
Excellent mahogany doors, perfect machining. Ordered 10 6 panel with jambs. Crate job is rock solid to protect doors. We used the crate wood for other things its so good. James.
AM
Amy
Staff very professional
Staff very professional. The quality of the doors is amazing. Very happy with my purchase
DD
Durwin D.
Bad Quality Product and a Rude and Hostile Customer Service
The product was crated correctly and all parts were delivered. No damage at all. However, once the door was installed, a fabrication flaw was discovered. The oval glass was installed from the interior side and the molding securing the oval glass in place was installed on the interior side of door making it easier for anyone break into the house. This has nothing to do with warranty work. It is bad QA and bad workmanship by Nick's Building. It appears that no one inspected the door during the manufacturing process and before it was shipped to its final destination.
All work stopped immediately once the flaw was noticed and Nick's Building was contacted. Initially, Andy from the plant floor opted to ship just the oval molding, but Mike S at Nicks Building opted to replace the slab instead and went on to say that he would discuss with upper management the reimbursement for the additional contractor charges to finish and install the new door replacing the bad door.
Mike S, the customer service and production manager, stated that the decision had been made to not reimburse for the additional cost to be incurred to install the new door since the bad door was already finished and installed. He stated that once I opened the crate and proceeded to finish and install the door, the door could not be returned. Again, this was not a warranty issue but a QA issue. When I asked to speak to his manager, he became rude and hostile. He stated he was the last and only person I could and would be speaking with about the complaint so I hung up.
I placed a return call to speak with the customer service person who took my original order to see if I could speak to someone else, but a person by the name of Jeff answered. This was the first and only time I had ever spoken to Jeff. He stated that he and Mike S just discussed my complaint. Jeff stated that they were going to do nothing else since I got a free replacement door. Jeff told me to forget about the complaint and not to call back. He went on the ask me if I wanted him to wet my wick for free also.
This was by far the worst consumer experience I have ever experienced. All I was asking for was aid to cover the additional costs incurred due the door being fabricated incorrectly. There is no such thing as customer service with this company based upon my experience.
To Lou Pitzel, VP of Nick's Building Supply, I believe it would be in Nick's Building's best interest to get rid of Mike S and Jeff and improve customer service. The contractors that are installing the doors in my house will never be ordering or installing doors from Nick's Building again.
BW
Bill Wolverine Lake, M.
I am a repeat customer
This is the second time that I have purchased from Nicks Building Supply. Each time I have been impressed with the quality of their doors and I haven't had any issues with shipping damage or missing items. Would recommend them to my friends or acquaintances!
LA
Len A - Winnipeg M.
Wow...the shipping was fast and I …
Wow...the shipping was fast and I cannot believe the detail to packaging. A tank would have to roll over it to make a dent..
BG
Bob, Green B.
Decent door lousy stain job
The quality of the door was decent. The staining of the door was a nightmare. After spending 3 months trying to get a stain color approved the door took forever to complete. The door sat in my garage in a crate for 2 months over winter. In spring my builder installed the door and I almost fell over when I saw the stain color. It was almost black compared to the warm brown that I had approved. I took photos of the stain samples that I approved next to the door as it was installed. I sent an email to Nick's and was given the standard response of you can return the door and they would work on it. It's too late to return after it's already installed...I should have checked the BBB before I bought. Other customers have battled the company over the same problem to no avail. Since they make you pay the complete bill before they will ship the door you have no recourse.
