Nick's BuildingReviews of nicksbuilding.com

We had a good experience with our 10 stained and finished oak shaker door order from Nick's. I had my doubts after reading the reviews but decided to order from them. Liz was great with all my order questions. I spoke with her several times and each time she was very helpful. We converted 3 bifold doors to regular doors and she let me know they could easily cut the 24" doors down to the necessary 22" size that we needed for only a $50 charge. I was very happy that I did not have to order a speciality door for our under stair closet. She asked the measurements and let me know they would be able to cut a regular shaker down to fit the opening. We now have a "Harry Potter" door under the stairs. The stain had to be speciality matched and JJ was great with communicating and the match turned out well. The estimated delivery time frame was accurate. There was great communication from Whitney about the date of delivery. I was concerned because we were going on vacation and I was afraid the delivery would be while we were gone. It worked out well and the delivery to my husband's work was came before we left. Luckily we were able to have the doors delivered to his work, so they could be offloaded by forklift. He said the packaging was great. They created a peaked top so there was no way anything could be stacked onto the doors. We live in Washington State, so they had quite a long journey to get to us. One door jam and some scratches in it, but overall the installation went well for my DIY husband. All the doors and jams were marked well since they are shipped broken down. He only wished the hinge holes were not predrilled, those had to re-drilled to fit well. We were happy with our order from Nick's and would order again from them. Our house no longer has the 1980's look of golden oak hemlock doors.

We purchased exterior mahogany double entry doors. We are very pleased with the doors. Would we do it again, probably. Now for all of your review readers please carefully read the following comments. We looked for over a year to determine what we wanted to purchase. I talked twice to Dominic (Nick) Pitzel, the owner of the firm. Based on those conversations we were very concerned about doing business with Nick. We searched and found doors looking almost the same that advertised imported mahogany that were substantially cheaper. We spent a great deal of time talking with the dealer in California trying to really understand what we were going to receive. Just as we were about to order we asked the question, where are the doors made. China was the response and that killed any interest from our point of view, and any further discussion with that dealer. We then agreed that I would move very slowly with Nick's and was fortunate enough not to talk to Nick in the process. The only delay we experienced was when our doors were scheduled to manufactured, the manufacturing manager gave me a quick call telling me Covid was running through his work force, and we would be delayed by a couple of weeks. It turned out to be three weeks which was fine. Nick's web site is clear, very clear on the rules for shipping. Truck arrives, you inspect, then sign and unload. Best have a forklift handy if not using an unloading dock. We arranged for a forklift on delivery day and the truck making delivery had a rear power gate. Went very smoothly. PLEASE, PLEASE understand the Mahogany being used by Nick's is from south America. It is very dense (so dense that probably it does not float in water) and therefore very heavy. Guessing each door well north of 100 pounds. Because of the weight strongly suggest you have an expert with the appropriate tools hang the doors for you. Yes, it raises the cost. Finally, read the reviews for Nick's. Some are nonsense. Folks who complain about the shipping clearly did not read the website. Purchasing double doors from Nick's is NOT like buying a book from Amazon. Prime does not count and while you can complain about the shipping rules, they have been in effect for longer than Nick's has been in business. Not his fault. When I look at the website in the reviews area the word "Average" is used to describe the ratings for Nick's. Average to me means a purchase is not without some risk. There is a review about a 1/8inch difference from specifications to what actually happened. That is a manufacturing defect and if not recognized, the buyer should take legal action, which is easier for someone who lives out of state than you might think. As part of "Finally," Mr. Pitzel is well known by the various administrative bodies of the State of Indiana. Google will provide you with the results. Therefore, you should not be surprised if he is combative with you; and that is too bad. Hope this helps.

The first door I ordered from Nick's, I ordered without the clavos and other hardware—but they drilled all the holes, anyway! However, Nick's agreed that they had made the error, and I ordered another door (different style). Since our contractors were delayed in the installation, we didn't notice until several months later that there were several large, deep scratches on the glass, which would have been impossible for us to have accomplished. Dave (at Nick's) was very kind and reassuring as well as very professional, and got our door taken care of to our mutual satisfaction. Now our customized, distressed, and stained door looks great and is just the right combination of quality, security, and rustic good looks.

My door is great made very well , should last for many years.my complaints are the way it was notmade clear how it came to my HOME, not a business I do not have a fork lift ! To get it off a flatbed. So had to made other arrangements

Advice....talk to someone knowledgeable before buying. Don't just call and speak to someone who is just there to take your order and knows nothing about any of the doors. Stay away from the Douglas Fir doors. They looked nice but found out that the door was of very poor quality. I found that out the hard way. When I called Nick's, the initial person I spoke with was very confrontational. She would not listen to any of the problems with the door and blamed me for not properly inspecting the door before taking it out of the crate. How was I supposed to know the glass panes were internally dirty and could not be cleaned. Her demeanor caused things to escalate quickly. Initially this was a 1 star review. This is now a 4 star review because of Dave S. He and Nick's made this right. He acknowledged the problems with the door I initially purchased. I ended up receiving a credit for the initial purchase and that was put towards a very nice replacement door with Dave's help. He gave some great advice.

Liz has been very helpfull in all our conversations as well as your shop guys when picking up doors and trim and wrapping to protect from rain for our trip back to Nashville

Our new door and sidelight look great! The door initially shipped earlier than expected, but then the delivery company lost the shipment so it was delayed. The delivery company also didn’t deliver during the 4 hour window that was scheduled. Nick’s shipping department had excellent customer service, the negative with the delivery was from Road Runner who they used for the freight delivery. If we ever need another new door, I would order from Nick’s again.

A little more difficult to order a door online. The folks there where quite helpful. I feel the quality of the door is very good. I would and have recommended Nicks