Nick's BuildingReviews of nicksbuilding.com

Good: Quality doors Bad: Extremely long wait for delivery and poor customer service

HAVE not received the order yet. Nick don’t even tell me when was the package is sent out, I had to keep calling and emailed them

I ordered set of new doors for the whole house. Many interior and exterior doors. Large order. Ordering went well until we paid the money and after that things started to get worse. It took them almost 3 months to make the order. Well, we patiently waited thinking we will get the best doors ever. Then the delivery was scheduled and doors came with simple food grade plastic covers - basically not protected. Several doors were damaged during shipping and looked like some of the were damaged and then someone attempted to do a quick fix and got the doors covered in stains in many spots, which made it worse. Some exterior doors came apart while waiting to be installed. Customer service was rude and only wanted to partially refund for what they should have refunded in full. No compensation for time lost and search for defective door replacement. Frankly saying, their interior doors are cheaply made, exterior are somewhat better but still not worth the money. Plus, since you have to pay upfront, no way to get money back if something is wrong with doors. Now 5 months after order, issues are still not resolved. Find some good local company and check each door before money are paid. I learned the hard way.

The quality of the door was decent. The staining of the door was a nightmare. After spending 3 months trying to get a stain color approved the door took forever to complete. The door sat in my garage in a crate for 2 months over winter. In spring my builder installed the door and I almost fell over when I saw the stain color. It was almost black compared to the warm brown that I had approved. I took photos of the stain samples that I approved next to the door as it was installed. I sent an email to Nick's and was given the standard response of you can return the door and they would work on it. It's too late to return after it's already installed...I should have checked the BBB before I bought. Other customers have battled the company over the same problem to no avail. Since they make you pay the complete bill before they will ship the door you have no recourse.

The order was delayed by more than a month. The stain samples took weeks to be shipped. At the end, the door is different color than the stain sample we chose. The Speakeasy is impossible to open and close. Otherwise, the door looks good.

I was told 5 weeks for manufacturing and delivery. It took closer to 8-9 weeks. Doors did not have door stop installed evenly from jamb to head piece. 45 total doors and I had to drop every door latch down because mortised area was 3/16 off. Doors do look very sharp but not exactly custom.

Purchased the doors due to the claims of being in stock & ready to ship. Not the case at all. We had to install temp doors while waiting. Quality was a B minus. We still have to create our own glazing stops as the the ones sent with the door were inexplicably cut 1/4" short.

Placed order for 5 custom and stained doors 10/4. Received call 11/2 stating doors were ready & to confirm stain color. On 11/10 contacted Nicks to let them know I'd be out of country and to contact my contractor for pick up. I asked about status and was told the doors were still waiting to be stained and it could be another few weeks. On 11/23 received another call stating my stain preference was not on the order & could I confirm, again. Sent email immediately confirming. Upon my return to the U.S. contacted Nicks again on 12/7. At this point I was informed that all personnel I'd spoken with in stain department had been let go. The email I'd sent had gone unread & the doors were still not stained. Not once did anyone apologize for the inconvenience. I did inform them that their customer service leaves a lot to be desired and typically where reorganization is concerned this should be transparent to the customer. Still waiting for the doors, which have been shipped but never got stained. Sincerely, A dissatisfied customer