cscott
I went onto the nicks building supply…
I went onto the nicks building supply website and filled out their special order from so that they understood what I needed to order some 8'0x2'8 doors. the order from was mis read, and mis ordered for 80" doors not 8'0" doors. partly my fault for not checking their work better. fast forward 6 weeks the doors how up and are too short. I reached out to nicks to find a solution to the doors being wrong and was told that I would have to eat the wrong doors and order more doors and wait another five to six weeks to have them delivered. i was then told by two people including the operations manager that I could simply sell the wrong doors on Facebook. After sending proof they messed up the operations manager offered to waive the 25% restocking fee if I paid to ship the wrong doors back and then paid to ship the correct doors to my jobsite. over $2000.00 worth of shipping alone. I wouldn't recommend Nicks building supply, these were in stock door blanks not custom made. should have been a home run for them, easy order. it has been two days with multiple non returned phone calls and emails. I'm out 8800.00 and still need doors for a new house. Update: after working with John and Whitney from nicks building supply, we got this all worked out. Nicks building supply picked up the return shipping and waived any restocking fees for me and expedited my replacement order and they are shipping out tomorrow. Although this order didn't go perfectly from the start I would recommend working with them any time. Very well done
