New Era CapReviews of neweracap.com

Like the previous review stated, I wish I would have read the reviews before ordering. Everything she said in her review are the same issues I had. I ordered a sweater and hat on December 9th. I got a confirmation saying 2-3 business days for processing. I gave it a week and still not processed. Sent a email, no response. Sent another, no response. Called customer service… what a joke. You go through a bunch of prompts just to get a recording stating due to the heath crisis they aren’t accepting calls. Health Crisis??? It’s 2023. My order still has not been processed and it’s almost Christmas Day. But they manage to send me daily advertisements to buy more stuff from them. I know those are automated but if you can’t fulfill the orders you already have why put yourself in more trouble. I will NEVER order from them again. I am changing my review to 3 Stars. After writing this review I got a email saying my package was shipped. They shipped it overnight and I got it the next day. Loved the merch. I just wish their customer service was better. Even if they would have responded and said they were backed up, I would have been totally fine with that.

Wish I'd read all of these reviews before purchasing. I emailed them 10 days after my purchase to ask for the tracking number. Did not hear back. They say up to 4 days for a response (why would an online company need 4 days to respond?!) but still no response. Then I emailed again to ask them to change the shipping address, given that it wouldn't arrive on time for me to give it to the recipient. Still no response. They should be ashamed to take money from customers. Somehow they are able to send me email ads every single day, but can't respond to an email. I am going to file a complaint with the BBB.

I ordered two of their hats one was a beanie and the other was a ball cap. I ordered them November 27 and they arrived December 6. I didn't have any problems with them. I got both items as they promised in the time frame they stated

New Era Robbed me for a ATL Atlanta Black Crackers Hat then after found out 2weeks Later reordered the same hat with additional Dukes fitted I was robbed again Duke hat was not with The ATL hat the customer service is trash the support site is as well I've not gotten no response and response that I got from them does not answer no questions about the missing hats a while back on a order that was never shipped my account was deleted I'm still waiting on information of my hats

Worst experience with a company online, no wonder they don't have a customer service number. They know they would get yelled at every minute of every day. They took my money, sent me the wrong item, i returned it for a refund and now it is taking an act of congress to get my money back. DO NOT BUY FROM THIS COMPANY! They need to go away. There are too many other good companies out there to purchase from. Every response I get from them is "When we receive the order back, 10 days after that you will receive your refund."

One of the worst customer service experience I ever experienced, company is base in US and doesn't have a phone number ? Never reply the email except for the automatic server reply. I usually check every time before I do business with a new merchant didn't do my job this time I guess! Please don't waste your money and time with them..

If you wish to sue @neweracap please contact me.. DO NOT BUY FROM THEM!! DO NOT BUY!! Am telling you!! I paid for express shipping(2-3days), it’s been 7 beautiful days and they’re yet to ship my order or create a label for my order.. I tried to cancel (only contact is email and they take forever to respond) but they replied saying it’s too late to cancel that the order is in process.. lol am like what process when a label is yet to be created.. ITS A BIG SCAM.. GUYS! Please don’t waste your money.. I don’t even know if am gonna get this order cause reading other comments am like WTH.. $120 gone I guess.. please if you plan to sue them contact me.. I ain’t playing.. the IG handler is rude as well too

By far, the absolute, worst customer service I have ever dealt with. To make a long story short, I ordered a hat that had a scheduled delivery of Friday. UPS/USPS was the carriers. Last scanned was shown by UPS at a hub 20 minutes from my home. Normal. Scan said it was en-route to local USPS for final delivery. Normal. Never arrived. After 4 days of no movement, UPS said have New Era file a claim as it is now considered a lost package. After emailing (which is weird that a huge company doesn’t have an agent I can speak with) and advising their representative, I was told my package had shipped with Fed-Ex and was on schedule. WHAT? Not only does it take them 2 days to respond to an email, they don’t even know the carrier. Refused to file a claim because they said it wasn’t lost. WHAT? UPS told me it was lost. Probably the worst company I have ever dealt with. -5 stars if I could.