New Era CapReviews of neweracap.com

Ordered in 12/17. Still no order. Emailed “customer service” twice. No response. The only thing my son really wanted for Christmas was a particular hat. Way to go New Era. You guys are a joke.

After I placed my order, I looked at these reviews and became worried for my order. However, everything went ok and I received my hat a week later. I just wish there was the ability to cancel or modify orders, but other than that, this business is legitimate and trustworthy.

THIS COMPANY IS A SCAM, SAVE YOUR TIME AND MONEY. WE REQUESTED A REFUND DUE TO THE HAT NOT FITTING. REQUESTING REFUND INSTRUCTIONS WENT SMOOTHLY, QUICK RESPONSE VIA EMAIL HOWEVER ONCE WE SENT THE HAT BACK, WE HAVE NOT RECEIVED A REFUND NOR HAVE WE HAD ANY RESPONSE TO THE EMAILS SENT REQUESTING AN UPDATE. FEDEX SHOWS THE HAT HAS BEEN IN FACTS DELIVERED TO THE COMPANY. AT THIS POINT I WILL BE CONTACTING MY BANK AS WELL AS PAYPAL FOR FRAUD. NEW ERA CAP IS HONESTLY THE BIGGEST SCAM, WHO EVER OWNS THIS COMPANY NEEDS TO BE FACEED WITH SOME KIND OF CRIMINAL CHARGES DUE TO FRAUD BEING A HUGE ISSUE WITH THIS COMPANY!!!

JAN 2ND STILL NOT RECEIVED!!! I ordered items and paid for expedited shipping only to never receive the items. I've tried calling (what a joke nobody answers) emailing takes 4 days to reply and when they do it's automated, Facebook messenger no reply. I swear NEVER AGAIN!!!! I wish there was a NEGATIVE ZERO STAR.... DON'T BUY FROM THEM DIRECT ITS A HORRIBLE EXPERIENCE

I made a purchase on 12/13, hoping it would arrive before Christmas. Unfortunately, two weeks have passed without any updates on my order. Despite my attempts to reach out via phone and email, I haven't received any responses. This experience is disappointing, as I initially believed New Era Cap was a reputable brand. At the very least, communicate delays with your customers!

Wish I could give zero stars. These are the biggest thieves going. I ordered 5 caps on 12/13 and the $225 was immediately charged to my card. Fast forward to 12/27 and no order received or shipped. Email to support and you get a canned answer every time “you order will be processed in 7-10 Days” and “4 days to receive a response from the support email” with the same copied/canned response over and over. When you call the phone number for support the message says “we are not taking phone calls since the is nationwide health crisis”. Am I missing something here? Stay away from New Era Caps…biggest scam going. Next step credit card to dispute charges and get in touch with BBB. This is the worst customer experience ever!

Horrible company and even worst customer service. Would rate them 0 stars if I could. Ordered two weeks before Christmas and no update as of today, 12/27/2023. They suck.

Order on December 12th like so many others, have been charged, and order never processed. Emails go no where with no response.