New Era CapReviews of neweracap.com

Never again buying hats online. I spent a good amount of money and majority of my hats came ruined.. bought 12 hats and they shoved them all in one tiny box. So you might understand my frustration. Cause all of em came squooshed. Just ruined.

I purchased a hat from new era that was delivered to an incorrect address. I have 24 hour video surveillance that proves it wasnt delivered , yet new era declined to honor the transaction. They don't have a phone number so you're forced to email back and forth. I'd advise anyone to steer clear of this company and their fraudulent practices. And if you insist on purchasing then make sure you have video proof of delivered and non delivered items. These people will never get any more of my business.

Ordered early September, it's now more than a month later and it looks like they've totally lost my order. Looks like I'm not the only one who has experienced this, what a absolute ripoff... Tools.

Ordered 6 hats, only 4 arrived. Messaged the company and was told their distribution centered verified my order when the shipment was processed. They then recommended taking it up with my credit card company. No attempt to make amends or set things right. No ability for me to speak to anyone. The 4 hats I got are fine, but now I’m out 2 hats and $35. Awful customer service and quality control.

Customer service is nonexistent. It takes them forever to ship an item out, and their carriers can’t deliver anywhere close to the timeframe specified. It’s 2026, and if you can’t pick a hat and put it in the box within 24 hours, you don’t deserve to be in business. Furthermore, everything is AI generated, no phone service, and no real response to emails. Just pre-written bs. Shop elsewhere.

They sent 2 hats that were poorly made. One was a corduroy Giants hat that was 1/8 of an inch too small when measured, but I took the stickers off before I tried it on and they would not make there manufacturing error correct. The second was a White Sox Vatican flag hat, that the Vatican flag was only half glued on and came off after I wore it one time 1 day after receiving it. Again they denied fixing or replacing the item because it was worn. Poor customer service, it seems you get an AI only no human interface just too bad for you and the money gave us. Done with this company.

Just bought the new Salute To Service Raiders hat and I'm very disappointed. I am 66 years old and have been buying New Era caps for many years and the ones they sell now are very cheaply made. This is what you get when you move operations from USA to China and you charge more for a less superior product. I will never buy another New Era cap again.

Returned item. Stuck in a Warehouse for a week. Emailed them for update and ignored for another week. Called to see what was happening. Told I had to wait 14 days it was 13 days. Guy on the phone huffed puffed and sighed throughout the whole phonecall. Won’t ever order from them again.