New Era CapReviews of neweracap.com

I’m disappointed in their marketing team and recent campaigns. Most of the hats the released over the last few years has been WHACK. Plus there isn’t any way to purchase hats that they did release in the past, that you missed because you saw it late. Would be great if we could create our own.

Do not pay for faster shipping, I paid 15 dollars more for a 2-4 day shipping and it took longer than ground and when I asked for a refund, I’ve been completely ignored, this will be the last time I purchase solely from NewEra and will now only buy in team shops where my product actually gets delivered on time. This is now the 4th order I have had where FedshittyEx has been used. Do not buy directly from NewEra, again, buy at a team shop or league shop.

I got the hooters hat and thought it was perfect, then pulled it right out of the box and looks like nothing of the hat it showed, it was smushed and full of wrinkles.

The company say processing could take 7 business days, understandable, but the process has been 11 now. They reply with bot emails. A cookie cutter response. I’m worried I may have been ripped off. My items came. They are not a fraud. Very unprofessional, but I got my stuff. Grateful won’t order again until they clean it up.

Bad review because of the currier. The hats I order were shipped on the 9th ordered on the 2nd . Still have not received them on the 19th. The hats have been to 5 FedEx depots , according to the tracker . If you want them by Christmas it's probably too late .

The hats are nice, I'll give them that. But if something happens where you want to exchange, forget it. You have to return and re-order losing whatever discounts or free shipping you originally received. Also, the return process is terrible. Returning is pretty easy, getting the refund takes way too long. It took almost 3 weeks for my refund to post to my account after they received the merchandise. Then there is no customer service to speak of. You can't speak to anyone and the only form of communication is the "help" button or email. Then you get a canned response saying you have to wait for an actual response. Then the actual response is also a scripted/canned response that doesn't actually answer your questions and basically just told me to wait longer for my refund. I am still waiting on a 2nd refund. We are at 10 business days for this refund and all I can do is wait and hope since there is no one I can actually contact about it. The hats are nice, but they are too expensive for this lack of customer service. Do better.

The only reason I'm leaving a bad review is because of FedEx. I've never had any problems with the ordering process or the quality of hats from New Era, but I have never had a good experience with FedEx. Out of all of the items I have ordered (not just from New Era) that were shipped through FedEx, maybe one was delivered on time. Personal opinion if New Era would switch to UPS, I think the experience would be much better. As it is now I will only order directly from them to get exclusive designs. I'd rather go through Fanatics or one of their various other websites.

ChatGPT In summary, New Era has unlawfully deducted money from my bank account. Caution is advised. Further details: I've spent hundreds, potentially thousands of dollars on New Era products, generally of acceptable quality. However, there have been instances of dishonesty regarding their policies. Recently, after paying for an order, they issued a receipt for $14 more than authorized. Despite my request, they have refused to refund the excess. The only option they provide is a physical return (meaning I strip the box of labels, print new ones, and return the item). Additionally, I tried to cancel an order previously within an hour of placing it, but was informed it had already shipped. However, their own website showed it didn't ship for another week, and it took nearly two weeks for delivery. It's evident that New Era prioritizes procedures over customer service, and their policies regarding returns, refunds, and cancellations are unnecessarily stringent.