New Era CapReviews of neweracap.com

Shipping is atrocious. Customer service is atrocious. There's better companies out there who deserve your business.

New era caps is garbage. My almost new hat is a stretch fit and it has lost its elasticity and I cant even wear it. New era pumps hats out and doesn’t care about the customer. They told me that I probably over stretched it. Lol. What a joke. The only warranty they have is if the tags are still on the hat. I will not be buying another hat from new era.

I was excited to get the new fitted cap I ordered. I have many fitted caps from New Era and never had a problem before. This one was mislabeled. It did not fit on my head. I measured the circumference and it was too small, compared to my other caps of the same size. The only option was to return it and incur an $8 return fee. There was no exchange option. I sent it back using their system and told the company about the problem. They told me there was nothing they could do. That was my last cap from New Era. They are too big to care about getting it right.

New Era does not care about their customers. I ordered on July 13 and the package was supposed to ship on July 18, they sent me the email with the FedEx tracking but guess what. FedEx page is stuck on "label created." I emailed them about my order but no help from the robots that take care of customer service. This is extremely pathetic behavior coming from the biggest hat company in the world. I wish MLB would switch companies. I spent $140 and now I have to wait long to get it back. Good job New era 👍 you're doing TERRIBLE 🙃🚮💩

Let start by saying I’m a huge fan of the 59fifty hat, having over 30 of them covering a wide range of sports. ….& now for the bad. On 5/9/23 I ordered a custom 59fifty hat thru their “New Era By You” program. This is a $78 purchase for a hat. Today is 7/28/23 & as of yet I have not rec’d my order. That’s 80 days & counting. They sent an email 3 weeks ago apologizing, claiming the delay is due to an unexpected # of requests, offering $50 credit towards another purchase while waiting for the custom order. I took advantage of this but was still charged $8 for shipping even though my choice was a $41 hat. 3 weeks later & I haven’t rec’d that order either. Just because New Era knows they have a good product doesn’t give them the right to cop the “shut up & wait” attitude that has been expressed in their responses to my emails questioning the progress on my order. This inexcusable delay has nothing to due w/ current shipping problems. If it did, I’m sure they would’ve used that as an excuse in their replies.

Item was in stock when order was placed, and took 8 days after the order was placed to ship out, then another 5 days went by with a label created, only to finally ship out with Post smart carrier who delivered the package to the wrong mailbox and you cant even file a claim. Last time I order from New era

Garbage Company is completly dishonest their hats are overpriced and Customer Service email support is a complete sham!! I ordered a fitted (order # 1367299)on 7/7/23 using a promo code for 30% off and free shipping. The fitted was already on-sale for $31.99 from $47.99, with my promo my final price was $21.83. On 7/14/23 I received and email saying and I quote "Order US1367299 was canceled because of unforeseen circumstances and your payment has been refunded". I reached out to their customer service email asking them to explain further into the cancelation and see if they can honor my promo on another fitted. Typically it takes an agent from New Era 4 business days to reply back to a request, Its been 5 days since I sent that email and no one has replied to me or ever will. They purposely and forcefully canceled my order on their end so they would not honor my promo code since I was going to get their hat for $22 free shipping instead of $31 + $15 for shipping which would have brought the price right back to $46 the full price of the fitted. Never ordering from them again, 1 stand last time.

Terrible Customer Service. This company is a borderline fraud. Rigged policy.