New Era CapReviews of neweracap.com

I finally finally got my package yesterday. A few days ago though, someone from the company emailed me and told me my "request" was solved. So I emailed back and said, no that I hadn't received my items. A prompt email was sent out to me telling me all about the policy again. So when I received the items, I thought to email them and say something to the effect of thank you but that I also wouldn't be ordering from their site again. But before I got the chance to do that, I was bombarded with 6 texts messages, and 4 emails, saying basically that the items were delivered and I should write a review about their service. Hmm, I don't think they would like that review. So instead, here's my review, if at all possible, buy in the store once they are reopened due to the pandemic. Or buy through another company. And DONT PAY FOR 2 DAY SHIPPING, ITS A SCAM!

I have been waiting well over three weeks for my order to be delivered and still waiting. Will not be ordering from new era again.

Kind of lengthy delivery...but maybe I am spoiled by overnight shipping from other companies. The quality of the caps was fine and as expected. Would not recommend if you want a product fast but I can not complain about anything else.

Absolutely shocking company, Ordered my partner a cap from here for his holidays two wks app now and it’s still not arrived. An still waiting on delivery. Every time u click on track you item it says say we have no information. So I goes to email them an again it tells me “oops we have a problem finding what your looking for!” Disgusting. Just wish I have read reviews b4 ordering!!!

This is the first time I purchased online at newera.com since I live in Canada and there isn't a store near me. Well I purchased the item and the day after received a shipping confirmation. The tracking number defaulted to UPS but gave me an error message, so not thinking anything and because it was coming from the US. I waited the 5 to 7 days as was shown in my email only to call new era after the 7 days to find out that it was in fact shipped with Purolator. When i checked Purolator's website low and behold the tracking number worked. Now i find out that from the day after the shipping confirmation was sent to me they have been trying to deliver the item to me. I contacted newera again to which they said they will send it off to their escalation team and get back to me the same day. Well i am still waiting for that. I contacted Purolator myself, they did their investigation but was unable to stop the item from being returned to the sender. I contacted new era again very annoyed and the customer service rep was not having any of my complaints turned around and told me that I am the only one with this problem. DO NOT ORDER ANYTHING FROM NEW ERA ONLINE unless you live in the States.

How do I start about a week ago I made an order for 16 hats totaling $500 I added this 2-day shipping so that I received the hats and do time. Once I did not receive the hats on the day that was expected to receive I checked the tracking number and noticed that it had said it had been left at the front door. I immediately got in contact with new era over the phone and was told right away that a refund would be processed and that I needed to make the order again for the same items I thought no problem and wanted to know what happened to my order and how would I be able to receive my order in a fast process. I was told not to worry about it and that the order will be expedited I'm thinking here no problem. Here's what my problem came the next day I did not receive a confirmation email instead I called back to ask what was going on and was it okay to go ahead and make the order. I was told that I was not getting a refund and that I had to file a chargeback with my bank in order to fight for what I paid for I immediately lost it. I explained to the lady that it just wasn't fair for me to have to fight for something that I paid for. to charge back my bank in order to get double crossed in the end. I spoke with the supervisor whom I'm assuming was the lady who told me i was getting a refund.she then explains to me the same thing that normally they would refund but because I made a large order that they couldn't. I don't know what kind of excuse that is but STAY AWAY FROM THIS COMPANY IN ORDER TO AVOID ALL ISSUES. I'm now awaiting on.a phone call that I highly doubt I will receive from a company who robs the customer if any error is made. AGAIN STAY AWAY FROM THESE THIEVES & GO ELSEWHERE