New Era CapReviews of neweracap.com

Wrong Item. Customer Service a nightmare. No Phone # to speak with anyone. Did not receive full refund. Please save yourself the hassle and Do Not Purchase from this company!

Shipping is a nightmare. Let's forget the fact that their hats are way overpriced (although I do like their product qulity), but I have never had a good experience with recieving my orders from them. I dont know what it is about FedEx putting all New Era orders waaaay at the bottom of their delivery lists. My package will get to a town away, and I think I'm getting it soon, then suddenly its four states away, then sits at a hub for a week, then maybe goes back on another truck. I have to wait at least 2 weeks to get my order. I'm done and will never order through their site again. Back to Lids for me.

After reading reviews I was bit concerned but hat was good quality and delivery within 5 days. Will definitely order again

Company can't seem to get their items shipped, customer service is almost non-existent, cannot change or cancel orders...if you are lucky enough to ever receive your order you can return it at your expense...oh and they won't credit your refund, you will need to dispute this payment with your payment company, credit card, bank account, etc Buy from Lids, MLB, NBA, NHL, etc directly, Newera.com takes the fun OUT of ordering hats.

Horrible shipping time and customer service! Do yourself a favor and go to Dick’s or Academy! This company is the WORST! I learned my lesson the hard way. Please learn from my mistake!

My USMC son bought a hat for me that hE did not reliaze I had. He was supposed to return it but was deployed overseas. When he got back he reliazed that he forgot to send it. Now New Era will not exchange it for him because it was past 60 days. Nice way to treat our service folks. No response from New Era except NO.

I ordered 3 hats for my husband all the same size. They arrived quickly however one of them doesn't fit. I contacted to ask for exchange or refund I wasn't being picky. They said because it's a sale item there is no exchange or refund unless it is faulty. Then I replied saying I would argue the hat is faulty as it is not the same size as the other two. They have chosen to not respond. Now we are left with a hat we can never use.

Wow, nothing but 1 star ratings/reviews. Not surprising. I'm not one to write a review, but after my experience, they need to be called out for the fraudsters that they are. I was told I would receive a FULL refund, which to me means receiving the full amount I paid, but no, they automatically reduce the refund by $8 for shipping regardless of the issue with their product. Doesn't fit, defective, damaged, nah. $8 charge is applied to the refunded amount. After reading the horror stories, I hope I get my refund. If not, I will dispute it, plus the $8 they stole as well. A friend of mine ordered from them based on my referral and I wish I didn't tell him after what he told me about his experience. His delivery was stolen from in front of his door. They assumed no responsibility for this, basically blaming my friend and showing him proof of delivery address and a photo taken at some point during the day. When he arrived at night, nothing was there. They told him they will not send a replacement and to fight it out with his card company. Their customer service is non-existent, literally. They use AI to respond to email complaints. I received the same exact response, and it had nothing to do with what I wrote. That's really pathetic. They don't even have a real customer service department to take care of their customers. Who knew a quality product would have such horrible business practices. Stay away from this scam operation!