New Era CapReviews of neweracap.com

Ordered a hat, shipping charges are ridiculous. Took at least 2 weeks to receive. Hat was too small so started return process next day. No phone number, everything they email. Absolutely NO customer service. I sent hat back, received email after about a week saying I would get a refund for hat, not shipping charges. It has been over 3 weeks and nothing. Have emailed several times with NO response. I thought this was a legit company but after reading these reviews, I think I’ve been scammed. Look elsewhere for product.

Same as alot of reviewers.shipping is just the worst I ever seen . Ordered on the 15th of this month and they just keep updating the delivery date. I'll never shop with these ppl again

ChatGPT In summary, New Era has unlawfully deducted money from my bank account. Caution is advised. Further details: I've spent hundreds, potentially thousands of dollars on New Era products, generally of acceptable quality. However, there have been instances of dishonesty regarding their policies. Recently, after paying for an order, they issued a receipt for $14 more than authorized. Despite my request, they have refused to refund the excess. The only option they provide is a physical return (meaning I strip the box of labels, print new ones, and return the item). Additionally, I tried to cancel an order previously within an hour of placing it, but was informed it had already shipped. However, their own website showed it didn't ship for another week, and it took nearly two weeks for delivery. It's evident that New Era prioritizes procedures over customer service, and their policies regarding returns, refunds, and cancellations are unnecessarily stringent.

Worst online shopping experience by far! Worst customer service hands down! Worst shopping! I've had pets ship faster!

If you are looking to purchase hats/caps directly from New Era Cap, I recommend you turn the other way and order from lids or elsewhere. New era says they also use UPS but I have never got them. They continue to use FedEx Tracking that doesn’t update for days and they just take their sweetest time shipping your item in the worst longest possible ways, it seems on purpose if you order with free shipping. Hearing many similar things from many other customers. They purposely seem to choose the longest shipping routes and times, my package just sat at a fedex hub location in TX for 5 days during their “working business days” from the 18th Tuesday - Saturday 22nd, you think it would be moving along during business hours. Then as soon Saturday comes along where they know they do not deliver on weekends for the cheapest shipping, your package will start moving again on Saturday and Sunday no problems tracking again. My package has gone through 3 weekends during its route and I still have not received it, it just keeps stopping. Ordered the 7th, shipped the 10th, it is now the 23rd and will be just past their 7-10 day delivery estimate. And finally, New Era Cap hasn’t/doesn’t respond to my emails or inquiries on my order. They will send you the wrong tracking number as well. I was given a USPS tracking number that has never updated once, it continues to say waiting to receive package, as if FedEx still has to handoff my package to usps. I have no idea because they do not respond. Sent out an inquiry on Tuesday the 18th, not one reply back, sent another one the 21st, no reply and of course a weekend comes along so they are closed. Expect your order to take atleast 14-28 days even though their estimated time is 7-10 days.

Really weird experience shopping online. The hats are amazing quality though. However the whole experience of shipping and details was really weird. I didn't need to signup for an account, then randomly I get a text for a one time code. It was impossible to track my order.

Sent me the wrong cap. It's been 10 days and they are not responding to my emails. No phone number to call either.

They send me to wrong hat with the wrong size and the hat was dirty.I don't understand how I oder a Atlanta Braves and got a cheap Chicago hat