New Era CapReviews of neweracap.com

I should have read all the reviews before I ordered, like I usually do….who can screw up Yankee hats, right? How the hell can I order hats on August 29…and get them on September 13? Hopefully… They are using FEDEX(thank God it’s not UPS)…did they have to create the hats by hand? This is the SLOWEST process I’ve ever seen…FOR HATS. YEP. HATS. I’ve gotten TVs and furniture delivered faster. My first time….and, my last time dealing with New Era.

Absolutely horrible customer service.. no way to speak to anyone.. it says due to health crisis no one there to speak with.. they need to get with the times, that was over 4 years ago!!! NO CHAT either.. then they say may take up to 4 days to return email... HORRIBLE NEW ERA!! HORRIBLE !!! will NOT be returning!!

I should have looked at the reviews. Shipping takes forever. Just shop for hats @Lids, NFL shop, MLB shop, NBA shop. This company is located in China. Go figure! Never again. They lost a customer on the first time purchasing.

I ordered 3 hats from this company. One day I received an email saying the hats had been delivered. I checked my front porch and nothing was there. I tried to contact the company but there is no way to speak to anyone. I sent them an email. No response. A couple days later I received another email saying the hats would be delivered that day. Once again no hats delivered. I contacted the carrier and they said that nothing could be done from them that I had to contact the vendor. So I wrote another email. This time someone responded and basiclly to me that they would not send out any replacements nor would they issue a refund. He also told me that my only recourse was to dispute this with my credit card company. I did file a dispute. I feel that this company and their practices are very unethical. I will never do business with them again and will warn my family and friends not to do business as well. The real kicker was after all this I sent another email to try and get resolution. The response I got this time was that they could not find any account or order for me. Beware of this shady company

The hats are nice, I'll give them that. But if something happens where you want to exchange, forget it. You have to return and re-order losing whatever discounts or free shipping you originally received. Also, the return process is terrible. Returning is pretty easy, getting the refund takes way too long. It took almost 3 weeks for my refund to post to my account after they received the merchandise. Then there is no customer service to speak of. You can't speak to anyone and the only form of communication is the "help" button or email. Then you get a canned response saying you have to wait for an actual response. Then the actual response is also a scripted/canned response that doesn't actually answer your questions and basically just told me to wait longer for my refund. I am still waiting on a 2nd refund. We are at 10 business days for this refund and all I can do is wait and hope since there is no one I can actually contact about it. The hats are nice, but they are too expensive for this lack of customer service. Do better.

I love the products and have been a long time New Era Cap wearer, but I will no longer do business with New Era Cap as a company. I ordered a few hats on one order and paid full price. One hat was $37 and it dropped to $19 before I ever received it. I contacted New Era Cap asking if they can do a price adjustment for me and they said it was against their policy. I hope that $18 dollars is worth all the future business they just lost. In addition to this issue, they use FedEx to ship everything and I have nothing but problems with FedEx deliveries. I will never do business with New Era Cap again. I don’t believe in rewarding companies that don’t take care of their customers. It's not like I missed a sale. I paid full price for a product that went on sale before it ever hit my doorstep. I can still buy this hat at the sale price because the sale price is still active on their website, so it's not like I'm asking them to honor a sale that I was late for. Companies that don't treat their customers right do not deserve the business.

Shipped me a hat in a flattened and ripped open box. All wet and stinky with no way to return it and they want me to go buy a box instead of sending a replacement with a box a can use. This along with the fact they don't make Tampa bay in low profiles anymore make this company a pathetic company! I'm done with these pathetic losers

The only reason I'm leaving a bad review is because of FedEx. I've never had any problems with the ordering process or the quality of hats from New Era, but I have never had a good experience with FedEx. Out of all of the items I have ordered (not just from New Era) that were shipped through FedEx, maybe one was delivered on time. Personal opinion if New Era would switch to UPS, I think the experience would be much better. As it is now I will only order directly from them to get exclusive designs. I'd rather go through Fanatics or one of their various other websites.