neakasa.comReviews of neakasa.com

I made my initial order in January of this year, The unit I received was damaged when it arrived and didn't work as promoted. However Neakasa has been so kind and helpful in resolving the issue. New unit will be shipped free of charge. Very good customer service and very kind and fast with replying to my emails.

We love this device. It’s made clean up so much easier. Totally worth it. I highly recommend.

I am satisfied from this service.

TERRIBLE customer service outside of the US. While the box is acceptable, I ordered bags from their site twice, and twice, I received notices that the packages were damaged and had to be returned. When you contact support or call them, they all say we will speak to our supervisors, whom I asked to speak directly with, and they said you can't because they all work in China. Just by the app's wonky issues and their customer service approach, and the standards by which things are manufactured in ths country (and I work in China 6 months out of the year, so I know personally), I am nervous that this box may injure my cat. Buyer beware.....it may be worth more money to pay for peace of mind with an American made product. I hate to say that, but it's just a matter of consumer confidence. Order any parts or bags from Amazon - you'll get a better warranty and service there.

muy bueno me gusta la pgina

Neakasa needs to do a better job of making their return policy clear. I printed out a shipping label today through UPS because they said I'm on the hook for return shipping (the odor control was not sufficient). Return shipping cost over $80! If I had known return shipping was that much, I would not have gambled with a product I wasn't sure would work for my cats in the first place. They really need to be more transparent about how much return shipping may be up front, or not offer free shipping so customers understand the potential scale of shipping costs because it's ridiculous to be out $80+ for a product I don't get to keep because the advertised features didn't deliver in my case. I am a federal employee currently working without a paycheck due to the shutdown. I bought this litter box before the government shutdown happened, and after it didn't live up to my expectations I decided it was best to get my money back since I am not getting a paycheck in the near future. But Neakasa showed no consideration for my situation and I'm out $87 for a litter box that didn't work for my situation.

Employees were lovely to work with. They asked for pictures of our issue....and then immediately provided us with a replacement for the defective part no questions asked. Nice to see a company standing behind its product (which we love by the way!).

Love this litter box. So clean and efficient. My cat loves it