neakasa.comReviews of neakasa.com

Its a great, I think everyone should try it.

Terrible Company Bought a litter tray early June after a week it started with problems. Hasnt worked at all for the last month. They are constantly asking for videos of the machine. Then videos of its surrounding area. Still no further forward. ( no idea why!) Meanwhile a terminally ill 86 year old is having to hand scoop from an expensive automatic litter tray 😡

July 2026 Update – One Year Later After an entire year, Neakasa finally sent the replacement parts for my litter box. The last time I was able to use my Neakasa was April 2025. Despite what their recent reply may suggest, they did not replace the parts in 2025. They arrived one full year later, in July 2026. By that point, I had already replaced it with three Litter-Robot 4s and one Litter-Robot 5. Every one of them has worked flawlessly, so there was no reason to go back after waiting a year. A one-year wait for replacement parts is unacceptable, and it's frustrating that their response makes it appear as though the issue was resolved much earlier than it actually was. The timeline matters: April 2025: Last time I was able to use my Neakasa. July 2026: Replacement parts finally arrived. A year-long delay is simply ridiculous. ————— Review from last year 2025 I’m extremely disappointed with my experience. My Neakasa robot has been unusable for over a month because the seal strip I ordered never arrived. Despite multiple attempts to resolve the issue, customer support has been unhelpful, and communication with the supervisor went nowhere. I requested a small compensation for the time lost due to their mistake, but they refused to offer anything at all. It's unacceptable — I paid for this item, and after a full month, they still haven’t mailed it. I used to recommend this product to others, but now I completely regret the purchase — especially considering the poor quality and the lack of accountability. I’ll be warning friends and others not to buy from Neakasa

Excelente product

Product was as advertised. Very easy to use.

I have 5 cats and the Neakasa is able to handle the high volume of waste they produce. It makes my life so much easier because i only have to change the waste bag once a week.

So far, so good. I'm enjoying the litter tray and it's working really well. It look at little while for my cat to get used to it, but now he's perfectly happy using the machine. The only issue that I have is that the machine thinks that he's using the litter tray when he just puts his front paws on the machine to check out what's happening inside. The machine then activates its cleaning mode after he does that, which isn't necessary.

My Original NoMo from Neakasa / Neabot is doing a great job for me after years of work. I was running low on my standard replacement parts. I was happy these are still available on fairly short order, on a planned basis. And these parts are priced reasonably, and they keep my Neabot working well. Thanks Neakasa, keep them coming!