National Geographic MagazineReviews of nationalgeographic.com

I signed up a week ago, but have had continuous errors linking my sub to my online account. I sent two emails and today (a week later) I phone them to discover neither of the emails had even been opened! I had to speak to two people, first one couldn't speak English beyond the script she was given - kept trying to instruct me on how to reset my password. She asked about 10 times if I have an online account, if I changed my password, etc. I phoned again and the man could speak English and actually understand me. I have no issue with foreign call centres but please teach them appropriate English to understand people from England. This is not right with a paid service that it's been a week and I cannot login to a paid service.

I have been reading National geographic since I was a kid Since 2014 I have purchased it through Apple iTunes and so been able to access all my issues and receive monthly editions on my iPad and iPhone since that date On 14 December 2020 Nat Geo decided to withdraw that all immediately. All of my back editions disappeared and I could no longer read my current or back editions. Without any warning or apology. I contacted Nat Geo who confirmed that they have done this. They refused to give me any of the back editions I legally purchased through my direct account with them that still exists from 2014. They also refused to reimburse my annual subscription that still runs to 7 May 2021 on the basis that it was paid via Apple itunes Apple ITunes have also refused to refund the full subscription. They say it is Nat Geos fault for cancelling the app. So I am trapped between the contract between these two companies Main lessons for me are: 1. Never trust digital content. You think it will always be there but as soon as it becomes too expensive to maintain the publisher will withdraw access when they want and without any compensation 2. I will no longer use Apple iTunes. 3. I shall Find a more customer friendly organisation than National geographic to buy magazines from.

No response to queries,subs cancelled,someone has ruined a great magazine

After 2 months still no issue or digital version. Avoid!!!!!

I subscribed to this in November. In January I called to check in and see when I would receive the first issue. I was told I would receive it mid-month. Come 18th Jan, I called again to be told they ran out of copies and will not receive an issue until February. Who prints less copies than subscribers? That makes absolutely no sense to me whatsoever. I've requested for the subscription to be cancelled and to receive a full refund. The guy on the phone has mentioned that I will receive a refund in 3 working days, but the confirmation email has no mention of a refund, just that my subscription will be cancelled as of March. They are seriously taking the mick, how on Earth can such a poor service still exist?

I have subscribed for Digital but unable to login and their “Forgot Password” leads to another login form. I receive notices for renewal in May which they charge me for in February. I call customer service to get password reset and she doesn’t know how to help me tells me to call another division on another day. I feel as though they deliberately prevent you from logging in so you cannot stop auto renewal. I will be asking credit card provider to block them. Absolute rubbish from what I formerly thought was a great magazine.

I like the magazines and think the subscription is good value. However they are completely unable to handle changing addresses. 2020 being what it was I moved multiple times and despite my updates they continued sending magazines to old addresses. I cancelled my subscription because I can’t trust that my magazine will actually reach me. I’m still missing one of the issues that I paid for and they are taking their time resolving this.

I waited forever for the first subscribed magazine to arrive then when it did it was all about the Pandemic! For goodness sake why would I want to read it during lockdown when it’s pumped down our throats everyday? I’m sure I’m not alone wishing to read something light hearted instead of seeing yet more dead bodies, very upsetting & depressing! The other issues since have been dull and disappointing and the December issue is a reflection of 2020! We’ve all been living with this misery why do we need to yet again look back over the past 12 months and read about it all again???