MyzoneReviews of myzone.org

Response from MyzoneJun 4, 2026

Hi Sophie, Thank you for your review! We are delighted to hear that you are enjoying using Myzone during your spin sessions. Being able to see your heart rate in real time and track the calories that you have burned is a great way to stay motivated and make the most of every workout. We appreciate your support and are grateful to be part of your fitness journey. - The Myzone Customer Care Team

Response from MyzoneJun 4, 2026

Hi Jimmy, We are very sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide, especially for a loyal Myzone member who has been using their device for over three years. We would like to investigate what happened and help get this resolved for you. If you could reply to the email from Trustpilot with some additional information, we will be able to look into your account and review any previous contact attempts. Thank you for bringing this to our attention, and we look forward to helping you get this sorted. - The Myzone Customer Care Team

Response from MyzoneJun 2, 2026

Hi Zoe, Thank you so much for taking the time to leave such a wonderful review! We are delighted to hear that Abigail was able to resolve your issue quickly and provide the prompt support you needed. She truly cares about delivering the best possible experience, and your kind words will mean a lot to her. We greatly appreciate your feedback and are grateful to have you as part of the Myzone community. Thank you for choosing Myzone! - The Myzone Customer Care Team

Response from MyzoneMay 27, 2026

Hi David, Thank you for sharing your experience with us. We completely understand how frustrating it must feel to be working harder than ever and not seeing the effort reflected in your Myzone results as you previously did. Our support team would be more than happy to help look into this with you and make sure your settings are optimised correctly for your current fitness and medication circumstances. If you could please reply to the separate email sent via Trustpilot with your contact details, I’ll arrange for one of our team members to reach out directly and help get this sorted for you as quickly as possible. - The Myzone Customer Care Team

Response from MyzoneMay 21, 2026

Hi Paul, Thank you so much for your kind words! We are delighted to hear that Abigail provided you with first-class support and helped ensure you found the right accessory for your Myzone heart rate monitor. We will be sure to pass your feedback along to her. She will be thrilled to hear it. We truly appreciate your support and hope you continue to enjoy your Myzone experience! - The Myzone Customer Care Team

Response from MyzoneMay 21, 2026

Hi Michael, Thank you so much for your thoughtful review and for continuing to be part of the Myzone community! We are so happy to hear that Myzone helps keep you motivated and encourages you to stay active. That is exactly what we love to hear. We also really appreciate you sharing your feedback around device longevity and loyalty rewards. Your suggestion about offering discounted replacements or reward-based device options for members consistently achieving their goals is great, and we will be sure to pass this along to the team. Hearing ideas directly from dedicated members like you is incredibly valuable to us. Thank you again for your support, feedback, and for being such a committed part of the Myzone family! - The Myzone Customer Care Team

Response from MyzoneMay 19, 2026

Hi Tarkyn, We are so sorry to hear you have been having this experience. We completely understand how frustrating it is when your device was working great to begin with and is now having connection and charging issues. We’ve been able to locate your account and one of our team members will be reaching out to you shortly to help troubleshoot the issue and get you back up and running as soon as possible. Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused. - The Myzone Customer Care Team

Response from MyzoneMay 19, 2026

Hi Karen, Thank you so much for your wonderful review! We are thrilled to hear how much you love using Myzone and that it’s been comfortable, versatile, and reliable for all your activities. The fact that you loved it enough to buy one for your husband truly means a lot to us! We are also so happy to hear that you have had a great experience with our customer support team. Thank you again for being such a valued part of the Myzone community! - The Myzone Customer Care Team