MyzoneMyzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Myzone (myzone.org) has 922 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing922 approved reviews, newest moderated first
Cristina
Super toller Support. Schnelle Antwort und sehr bemüht!!! Top!
Response from MyzoneJun 17, 2026
Hi Cristina, Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr zu hören, dass Sie mit unserem Support so zufrieden waren. Schnelle Antworten und bestmöglicher Service für unsere Mitglieder haben für uns höchste Priorität. Vielen Dank für Ihr freundliches Feedback und Ihre Unterstützung, das bedeutet uns sehr viel! - The Myzone Customer Care Team
Brandi
Everyone is very helpful! Great customer service!
Response from MyzoneJun 17, 2026
Hi Brandi, Thank you so much for your kind review! We are happy to hear that you have had a positive experience with our team. Providing helpful and responsive customer service is something we take great pride in, so it's wonderful to know that it made a difference for you. We truly appreciate your support and look forward to continuing to be part of your Myzone journey! 💙 - The Myzone Customer Care Team!
Mick W.
Super quick and great customer service when I had to ask to freeze my status for this month due to an injury
Response from MyzoneJun 17, 2026
Hi Mick, Thank you so much for your kind review! We are delighted to hear that our team was able to assist you quickly and provide great customer service when you needed to freeze your status due to injury. We understand that setbacks can be challenging, and we are glad we could help make the process as smooth as possible. Wishing you a speedy recovery, and we look forward to supporting you on your fitness journey when you return. 💙 - The Myzone Customer Care Team
Angel G.
I placed an order (#6147) on May 30, 2026 and, despite 6 follow up messages asking for the status of my order, nobody have had the decency of getting back to me. As of June 13, 2026, I have not received my merchandise nor I have any idea about its whereabouts. First and last time I'll buy from this company.
Response from MyzoneJun 17, 2026
Hi Angel, Thank you for your review and for bringing this to our attention. We are very sorry for the experience you have had with your order and the delay this has caused. After checking with our team, it appears there was an error with your order, which is why it was not initially dispatched. We have now reprocessed it, and it should be on its way to you shortly. We sincerely apologise for the inconvenience and appreciate your patience while we resolved this. If you have any further issues or need additional support, please don’t hesitate to reach out via direct message on Facebook or Instagram, or by submitting a support ticket here: https://www.myzone.digital/app-support (click ‘Create a Support Ticket’ in the top right-hand corner). We are here to help and will be happy to assist you further. - The Myzone Customer Care Team
Richard
Quick response time to my query. Great customer service.
Response from MyzoneJun 11, 2026
Hi Richard, Thank you for taking the time to leave us a review! We are delighted to hear that you received a quick response to your query and experienced great customer service. Providing timely and helpful support is something we strive for, so it's wonderful to know we met your expectations. We truly appreciate your feedback and your support of Myzone! - The Myzone Customer Care Team
EVA S.
so prompt, gave me confidence that my status will remain and I can continue on my journey with the support of Myzone.
Response from MyzoneJun 9, 2026
Hi Eva, Thank you for your review! We are delighted to hear that our team was able to respond promptly and provide you with the confidence to continue your journey. Supporting our members every step of the way is what we are passionate about, and we are grateful to be part of your success. Thank you for choosing Myzone! - The Myzone Customer Care Team
Hadley
I'm being positive, but there wasn't much positivity while I tried my hardest. The customer service/technical support is awful, the TVs at the YMCA are almost always disconnected (so no monitoring takes place unless on my phone), every single time I was close to achieve the next level - after close to 6 months hard trying, and missing by just a handful of points, the reset was harsh every single time (especially after I had to travel internationally for a family member's death).
Response from MyzoneJun 8, 2026
Hi Hadley, Thank you for taking the time to share your experience, and we are very sorry to hear about the difficulties that you have encountered. In many cases, the gym screens can be fixed, but this usually requires the gym itself to contact us so we can investigate and help get them back online. Unfortunately, we are not automatically notified when a screen becomes inactive, so we are unable to see when a particular location is experiencing issues. We are also truly sorry to hear about your loss. We completely understand that circumstances such as travelling internationally following the death of a family member should never leave someone feeling penalised. We do offer status freezes for situations exactly like this and are always more than happy to help. If you could please reply to the email from Trustpilot with your email address and a few additional details, I would be more than happy to arrange for a member of our team to assist with both getting your gym screens investigated and discussing the reinstatement of your status. Thank you again for your feedback, and we hope to have the opportunity to make this right. - The Myzone Customer Care Team
ليان ص.
now that im using myzone it was easier for me to count calories and focus on my body, its been a great experience for me and id love to keep using it till i reach my goal
Response from MyzoneJun 4, 2026
Hi ليان صلاح, Thank you so much for your wonderful review! We are delighted to hear that Myzone has helped make it easier for you to track your calories and stay focused on your fitness journey. It's fantastic to know that you are having such a positive experience and using Myzone to support your goals. We wish you every success as you continue working towards them💙 - The Myzone Customer Care Team
