Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Myzone (myzone.org) has 922 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
myzone.org
Website
myzone.org
Category
Personal Care
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Im happy how it records my training but very disappointed that it will no differentiate between blaze,circuits or swim.
I have to go into the app and manually edit this.
I was told it will keep a record of all my different activities.
Response from MyzoneJul 13, 2026
Hi Kevin,
Thank you for taking the time to share your feedback.
We are pleased to hear that you are happy with how Myzone records your training. We understand your frustration with having to manually edit your workout types, especially when you are looking to keep a clear record of your different activities.
Your feedback around activity categorisation is really valuable, and we will be sure to share it with our team as we continue looking for ways to improve the Myzone experience. We appreciate your support and hope you continue to enjoy tracking your training with Myzone.
– The Myzone Customer Care Team
SK
Sandeep K.
heart rate monitors always break
I've used MyZone for about 9 years, and in that time I've gone through roughly 3-4 MZ-3 units plus an MZ Switch bought 2 years ago. You may ask yourself why one man needs like 5+ heart rate devices? I only have one heart after all. Well here's the issue; every single one had developed the exact same fault: the internal battery corrupts or dies and can no longer hold a charge. This isn't a gradual decline, it happens suddenly and usually without warning. The device will charge fine when plugged in, but once you unplug it and wear it (chest strap or wrist), it won't turn on.
I've always charged my devices from my laptop specifically to avoid any charging issues, and it's made no difference; the battery is just dead.
Myzone issued replacements for my Mz-3, but when it was time for my switch to develop the fault, the customer service team basically said sorry no can do it's out of warranty. Imagine working for 5+ years to receive a 'hall of fame' status on myzone, yet they only cover their devices from fault for one year?
The chest straps have also noticeably declined in quality over the years. Each replacement has worn out and become damaged more easily than the last.
Altogether I've spent around £300 on these devices. When I contacted customer service, I was told the warranty only covers 1 year, and the best they could offer was a 30% discount on a new unit. That's a poor response for products at this price point, especially when the fault is clearly recurring across multiple units and years. It's also disappointing that MyZone kept releasing new hardware in the meantime, the Switch came out more than 5 years after the MZ-3, without ever fixing this apparent battery defect.
I'll add that the app itself is well supported and I genuinely like the pace of product development, and the team behind it are always helpful when you reach out. It's just a shame the hardware quality hasn't kept pace with everything else. Stop releasing hardware when you have ongoing battery defects.
Response from MyzoneJul 10, 2026
Hi Sandeep,
Thank you for taking the time to share such a detailed review, and we are truly sorry to hear about your experience.
Firstly, we want to thank you for your incredible loyalty over the past 9 years. Reaching Hall of Fame is no small achievement, and we genuinely appreciate the commitment that you have shown to Myzone.
We completely understand why you are feeling disappointed and frustrated. Given your experience with multiple devices developing similar battery issues, your feelings are absolutely valid, and we really appreciate you taking the time to share this feedback with us. Feedback like yours is important and helps us continue to improve both our products and our customer experience.
We are also grateful for your kind words about our app and support team. It means a lot to hear that despite these hardware issues, you have had positive experiences with the people behind Myzone.
I would really like to see what we can do to help. If you are happy to do so, could you please reply to the Trustpilot invitation email with a few more details, such as the email address linked to your Myzone account. I will arrange for someone from our team to reach out to you directly.
Thank you again for your honesty and for being part of the Myzone community for so many years. We truly appreciate your feedback and hope we can look into this further for you.
– The Myzone Customer Care Team
MO
Moosh
Best customer service!!!! Myzone could not have been more…
Myzone could not have been more helpful, was a pleasure to deal with theeir Customer Service!
Whilst waiting for a new myzone, my account was put on hold so I didn't lose my spot, nor my weekly streak. so easy!! I felt fully supported and understood and they assisted with connecting my new device. I wish I knew the person/s name, they sounded friendly even via text!!
Response from MyzoneJul 4, 2026
Hi Moosh,
Thank you so much for taking the time to leave us such a wonderful review! We are absolutely delighted to hear that you had such a positive experience with our Customer Care team.
It’s fantastic to know that putting your account on hold helped protect your spot and weekly streak while you waited for your new Myzone, and that we were able to support you with getting your new device connected. Providing a smooth, supportive experience is always our goal, so your kind words truly mean a lot.
We will be sure to share your lovely feedback with the team, they will be very happy to know they made such a positive impression.
Thank you again for choosing Myzone. We wish you many more great workouts and continued success on your fitness journey!
– The Myzone Customer Care Team
MF
Marta Ferrero M.
Kerry me soluciono el problema…
Kerry me soluciono el problema rapidisimo!!
Response from MyzoneJul 4, 2026
Hola Marta,
¡Muchísimas gracias por tu fantástica reseña! Nos alegra enormemente saber que Kerry pudo resolver tu problema tan rápidamente.
Tus amables palabras significan mucho para nosotros y nos aseguraremos de compartir tus comentarios con Kerry. Estará encantada de saber que pudo marcar una diferencia tan positiva.
Gracias por elegir Myzone. Si alguna vez necesitas cualquier otra cosa, estaremos encantados de ayudarte. ¡Te deseamos muchos más entrenamientos increíbles!
— El equipo de Atención al Cliente de Myzone
VE
Vernon
When it works then it’s great
When it works then it’s great, when it’s impossible to get red then it’s also impossible to speak to someone about adjusting heart rate. It’s only my workout and my app when someone from Myzone agrees.
Response from MyzoneJul 3, 2026
Hi Vernon,
Thank you for taking the time to share your feedback. We are really sorry to hear about your experience. We understand how frustrating it can be when your heart rate zones do not seem to reflect the effort that you are putting into your workouts, especially when you are unable to get the support you need.
We would love the opportunity to look into this for you. We have requested your contact details through Trustpilot so a member of our support team can reach out directly and review your heart rate settings and workout data with you. Our goal is to make sure your Myzone experience accurately reflects your effort and gets you back on track.
Thank you again for your honest feedback. We really appreciate it and hope we can turn your experience around.
- The Myzone Customer Care Team
DS
Danielle S.
Overall good
I love having the stats while I am working out. Gaining different statuses is also very motivating. However, I have had issues over the years with proper zones recording correctly in the app, especially when I am working out in facilities that have the MyZone board.
Response from MyzoneJul 3, 2026
Hi Danielle,
Thank you so much for your 4-star review! We are delighted to hear that you enjoy seeing your stats during your workouts and that earning different statuses helps keep you motivated, that is exactly what Myzone is all about!
We are sorry to hear you have experienced some issues with your effort zones not always recording correctly, particularly when working out at facilities with Myzone screens. We appreciate you bringing this to our attention, and if this is something that you are still experiencing, we would love the opportunity to investigate and help get everything working as it should.
Thank you again for your feedback and for being a valued member of the Myzone community!
- The Myzone Customer Care Team
AN
Antony
My “my-zone” watch stopped working…
My “my-zone” watch stopped working after 3 years because the battery failed and when I contacted support I was told nothing could be done because the watch was out of warranty.
I do not have faith in a product which after 3 years of non extensive use failed and so I would not purchase another.
If that is the life period expected then I think that needs to be made clear to costumers at the outset.
A shame as I enjoyed the product and the ability to track fitness.
Response from MyzoneJul 3, 2026
Hi Antony,
Thank you for taking the time to share your experience. We are so sorry to hear that your Myzone Watch stopped working and completely understand how disappointing this must have been, especially after enjoying the product and using it to track your fitness over the years.
We appreciate how frustrating it is when a device develops an issue outside of its warranty period, and we are sorry that the outcome was not what you were hoping for. Your feedback regarding product longevity and expectations is genuinely valuable, and we will be sure to share it with the relevant teams.
We do apologise for any inconvenience.
- The Myzone Customer Care Team
NJ
Nimesh J.
Quick and friendly response to a…
Quick and friendly response to a concern I had about my myzone mz3!
Response from MyzoneJul 3, 2026
Hi Nimesh,
Thank you so much for your wonderful review! We are so pleased to hear that our team was able to respond quickly and help with your MZ-3 concern. Providing friendly, helpful support is always our goal, and it's great to know we delivered.
We really appreciate you taking the time to share your experience and thank you for being part of the Myzone community!
- The Myzone Customer Care Team
