Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Myzone (myzone.org) has 922 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
myzone.org
Website
myzone.org
Category
Personal Care
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I submitted an enquiry and not long after I received a quick response from Abigail! I was expecting an update within 3-5 business days and feeling a little discouraged as I didn't want to drop a rank while waiting for my device to be updated... however, she responded same day and helped me with my issue :)
Response from MyzoneJul 30, 2026
Hi Grace,
Thank you so much for taking the time to leave such a lovely review! We are so pleased to hear that Abigail was able to respond quickly and help resolve your issue the very same day. We will be sure to pass your kind words on to her, they will mean a lot. Thank you for being part of the Myzone community, and we wish you all the best with your training and keeping your rank! 💙
- The Customer Care Team
RO
Rob
MEP postponement
I picked up a nasty injury during an exercise class and knew immediately my chances of attaining my MEPs the following month were highly compromised. I’m Hall of Fame plus 10 which means dropping down the ladder would have been particularly galling. But after emailing Myzone for help Abigail responded very quickly and reassured me that August had been frozen for me and suggested she could extend the postponement if needs be. That was great to know and very much put my mind at rest. Thanks to Abigail and her team.
Response from MyzoneJul 29, 2026
Hi Rob,
Thank you so much for taking the time to share your experience with us! We are so sorry to hear about your injury, and we hope you are making a good recovery. We are delighted that Abigail was able to provide the support and reassurance you needed during a difficult time. We understand how much your MEP streak and Hall of Fame achievement mean, so we are really pleased we could help put your mind at ease. Your kind words mean a great deal, and we will be sure to pass your thanks on to Abigail and the team.
Wishing you all the best with your recovery, and we cannot wait to see you back achieving your goals! 💙
- The Myzone Customer Care Team
LA
Laith
It's motivating and fun
It's motivating me to go to the gym and enable me monitor my heart rate while exercising.
Response from MyzoneJul 28, 2026
Hi Laith,
Thank you so much for taking the time to leave us a review! We are so pleased to hear that Myzone is keeping you motivated and making your workouts more enjoyable. It is great to know that you are finding the heart rate tracking helpful while you exercise. We truly appreciate your support and are grateful to be part of your fitness journey. Keep up the fantastic work!
- The Myzone Customer Care Team
TR
Troy
Easy to use just install on my watch…
Easy to use just install on my watch and it records effort
Response from MyzoneJul 27, 2026
Hi Troy,
Thank you so much for your fantastic review! We are delighted to hear that you found it easy to set up on your watch and that it is helping you track your effort during workouts. We really appreciate you taking the time to share your experience, and we hope you continue to enjoy using Myzone!
- The Myzone Customer Care Team
MR
Ms R.
Absolutely excellent customer servie
Absolutely excellent customer service - they could teach lots of other companies a thing or two. Every query which I’ve had has been dealt with effectively and efficiently. Thank you!
Response from MyzoneJul 20, 2026
Hi Ms Richardson,
Thank you so much for your wonderful review!
We are absolutely delighted to hear about your positive experience with our Customer Care team. Knowing that every query that you have had has been handled effectively and efficiently means the world to us, and your kind words about our service are truly appreciated.
Providing exceptional support is something we work hard to achieve, so it is incredibly rewarding to hear that we have made such a positive impression. Thank you for taking the time to share your experience and for being part of the Myzone community.
Wishing you continued success with your training!
– The Myzone Customer Care Team
PW
Paul W.
With app track my heart rate to stay in…
With app track my heart rate to stay in training zone when training. Monthly target although think they are abit to much the higher you get .they should be 1 month but higher meps or people will give up ,overall good for heart rate but need phone while training to see how your getting on. Would be better with face on watch.
Response from MyzoneJul 20, 2026
Hi Paul,
Thank you so much for taking the time to leave us a review!
We are so pleased to hear that Myzone is helping you track your heart rate and stay in your training zones during your workouts. It's great to know you're enjoying that aspect of the experience.
We also really appreciate your feedback about the monthly MEP targets and watch display. Hearing suggestions like yours helps us understand what matters most to our community, and we will be sure to share your comments with our team for consideration.
Thanks again for your support, and we hope you continue to enjoy your training with Myzone!
– The Myzone Customer Care Team
JA
Joe A.
I have been a loyal Myzone user for…
I have been a loyal Myzone user for years and have achieved Hall of Fame status, so this review isn’t coming from someone who used the product for a week. Unfortunately, my recent experience has been extremely disappointing.
My device stopped tracking workouts correctly, and over the past two months I have lost countless workouts and progress. I spent a significant amount of time troubleshooting with support. To their credit, Myzone did send me a replacement device, but the exact same issue occurred. After troubleshooting two separate devices, neither one was able to reliably track my workouts.
At this point, workouts lasting over 2.5 hours are showing as only 10 minutes in the app. For someone who trains consistently and depends on accurate tracking, this makes the product almost unusable.
I appreciate that Myzone attempted to resolve the issue by replacing the device, but when two separate units produce the same result, it’s hard to recommend the product. I’ve wasted hours troubleshooting and have lost two months of workout data that I can’t get back.
Unless this issue is resolved, I would recommend looking at other fitness trackers instead.
Response from MyzoneJul 20, 2026
Hi Joe,
Thank you for taking the time to share your experience, and firstly, we are truly sorry to hear how frustrating this has been.
We really appreciate your loyalty to Myzone over the years, and reaching Hall of Fame status is an incredible achievement. We completely understand how disappointing it must be to lose workout data, especially after spending so much time troubleshooting and even experiencing the same issue with a replacement device.
While we are glad we were able to provide a replacement, it is clear that your experience has fallen well short of the standard we strive to deliver, and we sincerely apologise for the inconvenience and frustration this has caused.
We would really like the opportunity to look into your case personally to make sure we've explored every possible solution. If you are happy to do so, could you please reply to the email you received from Trustpilot with a little more information? That will allow us to locate your details and thoroughly review everything that's happened so far.
Thank you again for your honest feedback. We genuinely appreciate it, and we hope to have the opportunity to make this right.
– The Myzone Customer Care Team
PA
Pat A.
One quick email got me a response and…
One quick email got me a response and resolution to the issue.
Response from MyzoneJul 18, 2026
Hi Pat,
Thank you so much for taking the time to leave us a review!
We are delighted to hear that a quick email was all it took to get your issue resolved. Providing prompt, helpful support is something we strive for, so it is wonderful to know we could deliver that for you.
We really appreciate your kind words and your support. Thank you for choosing Myzone, and we wish you all the best with your training!
– The Myzone Customer Care Team
