Pete G.
Unreliable tech combined with poor customer service
I have been using myzone for over 5 years. Unfortunately the myzone switch I recently purchased has been playing up and the service from myzone has been as poor as the device. Myzone know the device doesn't work properly in any wear positions, so they know the device is faulty. The device is under warranty but the chest strap that comes with the device is not. So, instead of taking responsibility for the device and fixing or replacing it, myzone is hiding behind the fact the chest strip warranty has expired. This makes no sense given the device doesn't work in wear positions without the chest strip. Furthermore, because the faulty device means it's impossible to determine whether or not the chest strap is also faulty, myzone's position is that I need to order another chest strap to test the device i.e. buy more products from the company that sold the faulty product! It's beyond stupid. It seems like there are a lot of reliability issues with the switch, so I would recommend staying away. Cheers
Response from MyzoneAug 24, 2026
Hi Pete, We are truly sorry for the frustration and disappointment that you have experienced, and please accept our sincere apologies. This is absolutely not the level of service we aim to provide, especially to someone who has been using Myzone for over five years. We completely understand your concerns and would really like the opportunity to take another look into this for you. If you could please reply to the Trustpilot email requesting your contact details, I will make sure one of our team members reaches out to you as a matter of urgency to review the situation and see how we can help. Thank you for bringing this to our attention, and again, we are genuinely sorry for the experience that you have had. - The Myzone Customer Care Team