MyzoneReviews of myzone.org

Terrible company, 3rd belt and none of them have worked. Had the opposite effect, my girlfriend exercised less as she struggled to get it to work. I have my own and it doesn't even work well as basic hr monitor as there are so many drop outs.

I’ve had this belt for over 3 years but recently it hasn’t been accurately recording my workouts, I’ve messaged on numerous different forums to get help but no one is responding to my emails other than a generic message saying they’re receiving a high volume of emails at the moment… it shouldn’t take over a month to respond. The belt just doesn’t work great, it’s ok when it works but when it doesn’t record accurately you get knocked down a level from the level you’ve worked hard to achieve and months to stay maintain. I’ve always found customer care difficult to get a reply from whenever there is an issue. Save your money! I’ve recently purchased the whoop band and was using both to record my workouts but will now only rely on the whoop as it is far more accurate and reliable. Disappointing, if customer service was a thing with this company, maybe it would be worth using.

NO response or customer support on platforms. I have emailed 4 times. The 24/7 and current 2-5 day response time does not seem to apply at all. My device suddenly stopped working and despite every effort and research into why it has stopped I cannot get this to work again. It's a device that is only just a year old. Strange that it has suddenly stopped working. I have been waiting over 5 weeks for one response and have got nothing. It looks like MyZone responds better on here so hopefully I will get an answer. It had become a great tool with my work outs, especially as an international athlete. I would like to resolve this as soon as possible.

Third update: When it works it is great. There definitely needs to more communication to customers about changes and accountability when things go a bit haywire. Myzone when it works is definitely what supports me to be consistent with my fitness. Sarah's customer service was second to none. She even helped another member at my gym after I passed on his name. He was over the moon and said that Sarah's email to him was lovely. Her support has made sure that I did not give up on using myzone. Second update: Following my email I did get a response. Sarah from myzone did give information that had not been passed on before and has made the issues, albeit still frustrating, a bit more understandable. I have changed my experience rating to 3 stars in response while waiting if the changes made to my account are lasting. Will further update after a couple of workouts. First update: While it is great to finally hear back from myzone it is a shame that it took a negative review for this to happen. I have emailed the address you have supplied me with and am waiting to hear back and hopefully get the ongoing issues sorted. Original post: Used to absolutely love myzone. Have had it for years and have always reccommended it. Since December I have huge issues with it though. It has gradually gotten worse and over the last two weeks I have come close to stop using it all together. Several messages asking for support on various platforms have been ignored, left unanswered or problems only half solved. My gym assistants have tried to get in touch as well and have not gotten any reply either. I am not the only member at my gym with issues. It would be great if there was at least an honest explanation as to why the customer service has gotten so bad and why all these issues are occuring. The radio silence is not making this any better. 😔

Myzone have now resolved the matter to my full satisfaction. Just a shame it took so long - but thank you. History below: Myzone is a joke. So they said below that i need to fill in details within the trust pilot system. Which I have now down twice even though I had emailed the S/N number and all info previously. The person who was dealing with it by email has disappeared and now im getting no responses from anyone. In the meantime my daughter is suffering as she cant go to some of the David Lloyd classes with a working belt. its been over 4 weeks now! History Below In response to your message In response to your message - no i have not received an email requesting further information. Review chain below: If you were not forced into buying one… If you were not forced into buying one for these because of David Lloyd I wouldn't bother. This is my third one and they have all had faults mostly they are difficult to connect to the app and when they do they drop out. But as some David Lloyd classes insist on using them you have no choice. This however is not the main problem as it happens. The latest one I purchased for my daughter just before xmas will not hold its charge. Ive given support all the Information they require with S/N number etc and here we are 3 weeks later with no resolution. Got the usual 'switch it off and on again', 'charge it only from PC USB' bla bla bla - yes I can read the instructions thank you. This was a xmas present for my daughter to help her get back into fitness and improve her wellbeing and now she does not want to attend DL classes as the instructors make a thing of not having a belt that works and she is embarrassed about it. It was hard enough getting her to go in the first place and this really saddens me. I would not buy one of these if I had a choice again. One going wrong is one thing but now 3 of them!! Date of experience: February 05, 2024 Edit Reply from Myzone 4 hours ago Hi Glenn. Thank you for your message and we're really sorry to hear about your experience. Whilst we're not aware of any problems with the battery your feedback will enable us to look into things to double check. In the meantime we've sent you a message requesting some details so we can resolve this problem for you. We can completely understand your daughter's position too, far from ideal, but hopefully we'll be able to get her back up and running at David Lloyd shortly. Date of experience: February 08, 2024 Edit Reply from Myzone 3 days ago Hi Glenn. Thank you for getting back to us. The email will have come from Trustpilot and it allows you to share some extra details ie) order number, support ticket number etc so we can quickly identify your records and hopefully solve the problem as quickly as possible. We've just sent through another request in case the first one got lost somewhere, if you could double check your junk folder too that'd be great. Apologies again and we appreciate your patience. Glenn Williams 11 reviews Rated 1 out of 5 stars 6 days ago If you were not forced into buying one… If you were not forced into buying one for these because of David Lloyd I wouldn't bother. This is my third one and they have all had faults mostly they are difficult to connect to the app and when they do they drop out. But as some David Lloyd classes insist on using them you have no choice. This however is not the main problem as it happens. The latest one I purchased for my daughter just before xmas will not hold its charge. Ive given support all the Information they require with S/N number etc and here we are 3 weeks later with no resolution. Got the usual 'switch it off and on again', 'charge it only from PC USB' bla bla bla - yes I can read the instructions thank you. This was a xmas present for my daughter to help her get back into fitness and improve her wellbeing and now she does not want to attend DL classes as the instructors make a thing of not having a belt that works and she is embarrassed about it. It was hard enough getting her to go in the first place and this really saddens me. I would not buy one of these if I had a choice again. One going wrong is one thing but now 3 of them!! Date of experience: February 05, 2024 Edit Reply from Myzone 4 days ago Hi Glenn. Thank you for your message and we're really sorry to hear about your experience. Whilst we're not aware of any problems with the battery your feedback will enable us to look into things to double check. In the meantime we've sent you a message requesting some details so we can resolve this problem for you. We can completely understand your daughter's position too, far from ideal, but hopefully we'll be able to get her back up and running at David Lloyd shortly.

I’ve been using MyZone for about 6 years and I’ve always found their support service to be excellent. I recently tried to contact them but no reply. I’ve contacted them twice and had no response. Yesterday they sent me an email that I can’t reply to. Asking me to reply to my ticket number. What is going on? Sounds like someone is having joke but I’m not impressed.

Have just had my MZ-3 replaced (it developed a battery issue) with no quibble and no delay (5 day turn around). The customer support team (Melissa and Abigail) were helpful and responsive, and I can't fault their assistance. Thank you Myzone UK.

Ich bin großer Fan vom Brustband und der App. Allerdings habe ich nun die Waage bestellt, die metabolischen Daten weichen komplett von meiner Analyse im Fitnessstudio ab und von meinem Fitnesslevel. Mein metabolisches Alter schwankte auch 5 Jahre innerhalb von 48 Stunden. Ich wollte sie daraufhin zurücksenden. Die autoresponder email hat versichert, dass sich 2-3 Tage später jemand melden wird. Das war vor fast 3 Wochen…