Danielle
Updated review
Update- I did finally get a response from Myzone. Credit where credit is due a MyZone manager took over my complaint and offered me an exchange for my faulty device. This was easy to do and was swapped over at my local David Lloyd gym. I’m sure the team are working hard to catch up with the back log of raised tickets and felt I needed to change my review. It took a while to get a response but my ticket was eventually sorted with the resolution I wanted. Hopefully myzone gets back to full service soon Original review Lost all faith. I used to rave about the customer service at My zone. Always found it very helpful with a speedy process. Not sure what has changed. I have sent multiple tickets for a faulty device not detecting my heart rate. To this date all tickets have been ignored. I appreciate there may be a delay in response time, but the website doesn’t show this. My first ticket was raised 4th March Not sure if there is a technical issue with the ticket system, but I am stuck with a faulty device and no way of communicating my problem. From 5 stars to 1 one star
Response from MyzoneMar 25, 2024
Hi Danielle, Please know this is not at reflect how we actually feel about our customers or how we plan to handle our support department going forward. We are working hard to return to our service levels that you are used to want to assure you that it genuinely is our commitment to be helpful as quickly as possible. While we work to address issues with the ticket system, please do connect with our Customer Experience team at [email protected]. We can help with the original problem and also address the service issue as well. We absolutely appreciate this is taking up more of your time but do hope to have the opportunity to make things right. Sincerely, The Myzone Team