MyzoneReviews of myzone.org

could not find a link to contact customer care on the website. when I finally got one from someone else, I still have not heard back from these guys and its been days

It a shame to write this, I have used myzone for a couple of years without worry, until about a week ago, I have been locked out of the app as I have left the gym, I have spent the last few days going round in circles with emails and calling there head office as the line keeps going dead. Has your buisness gone bust, as customer service like this I don't think it will be long.

No customer service. Annoying updates/ bugs that you can't communicate as you can't email them.

I have been using waist band for 2 months now and my experience is very bad. This device is just a waste of money. First, it doesnt connect to the app for atleast 10-15 mins. Once it connects, it just gets hanged, after little adjustment it start working but it just disconnects in the middle of the workout and never reconnects. I did change the battery but still the same. This device is worst, complete rip off. Contacted customer support but as usual its no convicing response and all they do is come up with some stupid responses. I wont recommend this piece of shit to anyone.

0 customer service, they don’t really care about their customers! Been trying to contact them for over a week and nothing so maybe this will grab their attention, but given the rating on here, I’m not holding my breath. App is also shocking! If it wasn’t for using the belt at my gym I would just stick with Apple Watch to track everything… I still do.

The belt and monitor are fine, it's the app that has me frustrated. It's not intuitive and is not user friendly. I also had to email the company to make changes such as opting out of annoying emails and removing a gym that I no longer attended, because the app didn't allow me to make those changes myself. I really dislike using my belt now and it has become an expensive mistake.

Much like a lot of the other reviews it starts out well. The myzone belt was very motivating & helped me increase my weekly gym sessions. It was a great payoff for me to see the red zones after a strenuous workout. Much like a lot of the other reviews, after some time the strap fails to establish a connection when fitted & signal drops throughout the workout. e.g 1 hour HIIT session logs as a 25 minute session with under 60 MEPs First reported the issue in June 2024 after the frustration of faffing about at the start & throughout a gym session to try & get it to connect & the disappointment at the end of a session when it was only partly logged the workout, & was told I needed to buy a replacement strap, which I did. Used the strap for a week, still some issues with the connectivity but not as bad as before. After using in 5 gym sessions connectivity issues & signal dropping had returned. Continued to use as I thought I was maybe the issue & didn't have a heart & that's why it wasn't recording BP, or maybe, unbeknownst to me, I was now an athlete & the workouts that previously gained in 150+ MEPs where just too easy for me now & didn't require much effort?! In Nov & Dec 2024 I used a friends strap as they weren't having any issues with theirs - they have been using their original strap since 2023 so I'm assuming from a different batch - Both times I used a different strap it connected as soon as it was fitted, stayed connected throughout the workout & gave a MEP reading that you would expect after a 1 hour workout. Reported to customer services in Dec 2024, went through the rigmarole of back & fourth emails asking how it was cleaned, how was it dried etc - after 12 emails they told me that the strap only has a 3 month warranty & because it was past this time they wouldn't be replacing - not sure why this couldn't of been established in the first email. I won't be buying a replacement & would strongly advise against anyone else buying into Myzone.

Absolutely appalling & rude customer service: I started using MyZone belt 2 years ago and since then have had to replace it 3-4 times. Each time the device has been faulty and as it was in warranty, I've tried to get it replaced by customer service. Firstly they take a week to respond and then the first 2-3 responses are common remedies which have nothing to do with problem. The worst was when I was accused of swapping my MZ-3 with a MZ-switch. Stay away from this company and their "customer service".