MyzoneReviews of myzone.org

Response from MyzoneMay 21, 2025

Hi David, Thank you so much for sharing your experience! We're thrilled to hear that our support team could assist you quickly and get you back on track with a replacement. It means a lot to know that Myzone is making a difference in your fitness journey. We truly appreciate your kind words and your commitment to staying active with us! - The Myzone Customer Care Team

Response from MyzoneMay 21, 2025

Hi Nicholas, Thank you so much for your kind review! We're glad to hear our team was able to help with your chest strap replacement and preserve your hard-earned progress. We truly appreciate your feedback and are always here to support you! - The Myzone Customer Care Team

Response from MyzoneMay 16, 2025

Hi Neil, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your recent experience. I completely understand how frustrating this must be, especially when you’ve had such a positive experience with our products in the past. We sincerely apologise for the inconvenience and for the delay in resolving your issue. This is not the standard of service we aim to provide. I’ve looked into this and it appears that the wrong returns label was sent to you, which understandably caused additional frustration. One of my colleagues has now reached out directly to help resolve this for you, and we’ll make sure it’s taken care of as quickly and smoothly as possible. Thank you for your patience, and again, I’m very sorry for the trouble this has caused. We value your support and are committed to making this right. Best regards, - Myzone Customer Support Team

Response from MyzoneMay 14, 2025

Hi Joana, We're truly sorry to hear about your experience with the MZ-60 watch and want to sincerely apologize for the condition in which your order arrived. This is absolutely not the standard we aim to uphold, and we completely understand your frustration—especially when receiving a product that appears used and does not function. We also regret the confusion and inconvenience regarding the delivery charge and the lack of clarity around our refund policy. Your feedback is important, and we’re actively reviewing how this information is communicated to ensure it's clear and transparent for all our customers moving forward. Please reach out to us directly at [email protected] with your order details. We'd appreciate the opportunity to look into this further and see how we can make things right. Thank you again for bringing this to our attention, and we hope to resolve it swiftly for you. Warm regards, The Myzone Customer Care Team

Response from MyzoneMay 14, 2025

Hi KLW, Thank you so much for your kind words and for taking the time to leave us a review! We're truly grateful for your support, and we're glad to hear that you've had a positive experience with Myzone. Your feedback means a lot to us! - Team Myzone

Response from MyzoneMay 13, 2025

We're very sorry to hear that your device stopped working and that your experience with our customer support didn’t meet expectations. We completely understand how disappointing it must be—especially when you've invested $150 and expected a reliable product backed by strong support. That’s not the standard we aim for, and we truly regret that you felt let down. We’d really appreciate the chance to make this right. If you could please contact us at [email protected], our team will look into your case and work with you to find a resolution. Your feedback is important, and we want to ensure you feel heard and supported. - The MyZone Team

Response from MyzoneMay 13, 2025

Hi Lorraine, Thank you so much for sharing your experience! We're really glad to hear Nicolle was able to resolve the issue quickly and that everything is now working smoothly. We truly appreciate your patience and are happy we could get things sorted for you. Thanks again for your kind words! - The MyZone Team

Response from MyzoneApr 25, 2025

Hallo, vielen Dank für Ihr Feedback. Es tut uns sehr leid, von Ihren Erfahrungen mit den Gurten zu hören, insbesondere nach Ihrem ersten Eindruck. Das ist sicherlich nicht die Erfahrung, die wir Ihnen bieten möchten. Unsere Standardgarantie hat zwar ihre Grenzen, aber wir würden uns sehr freuen, dies genauer zu untersuchen und zu sehen, wie wir Ihnen helfen können. Bitte kontaktieren Sie uns unter [email protected] mit Ihren Bestelldetails. Unser Team hilft Ihnen gerne weiter. Vielen Dank noch einmal für Ihren Hinweis – wir schätzen Ihre Unterstützung und hoffen, dass wir die Sache in Ordnung bringen können.