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Customer Support says just buy a new one if anything goes wrong
I loved my device while it was working but now I’m suddenly outside of the warranty window and it doesn’t work. Myzone customer support told me to just buy another one! Edited July,9,2025 For such an expensive device there is no maintenance or repair option available (I honestly cannot remember if I charged the device on a phone charger or not I have had it for over 2 years and always charged it on the computer but may have used a phone charger by mistake) regardless there is no option for repair or maintenance, or a discount for long term customers Email from myzone “I regret to inform you your warranty period extended from 2022-12-26 - 2024-12-26 - so you will need a new device to continue loggin your workouts. Our store can be found here: (link removed as per trustpilot guidelines) Once a new one has been purchased, you can continue with your account and data by updating the new ID to your account via the below:” 2nd update Tried to use someone else’s Mz Switch and that device doesn’t work either! Customer Support told me again to buy a new one. These products are not made to last, if the warranty is only for 12 months that’s how long the company expects it to last. You’re better off buying a cheap device at least you know what you’re paying for.
Response from MyzoneJul 4, 2025
Hi, We are really sorry to hear about your experience. That’s definitely not the level of support we aim to provide, and we completely understand how frustrating this must be. If you could please send us a DM on Facebook or Instagram, or reach out via email at [email protected] with your details, we would be more than happy to take a closer look into this for you. We would really like the chance to help make things right. - The Myzone Customer Care Team