Steve J.
Great customer care experience!
I messaged myzone care team to highlight that I was missing some Myzone points from an earlier workout. I was really impressed as the lady responded so quickly and had a lovely style of writing, it was nice to see as nowadays it’s never much fun talking to a BOT as you often just go round and round with no solution! However not with Myzone! All handled really well by an actual person and I now have my missing points! (YaY) The lady’s name was Kerry and she was brilliant. Thank you Kerry for your help, it’s very much appreciated. Steve
Response from MyzoneNov 10, 2025
Hi Steve, Thank you so much for your kind words and for taking the time to share your experience! We are delighted to hear that Kerry was able to help so quickly and make the process smooth and personal for you. We completely agree that there's nothing like connecting with a real person who genuinely wants to help. We will be sure to pass along your appreciation to Kerry. Enjoy those well-earned MEPs! 🙌 — The Myzone Customer Care Team