MyzoneReviews of myzone.org

When in use the device is great! However if you stop using it for a few months the device will become completely unusable as the battery won’t be able to hold any charge… when you contact customer service they don’t offer any kind of replacement even if I wanted to pay for it… and as well as they try to suggested that I should pay for subscription to use their app with my Apple Watch. Like I am going to give any more money to a company that is only after money! don’t buy it! I would much rather recommend Apple Watch as their app is for free and you get so much more use out of it rather than 2 years of usage.

Abby was incredibly helpful in assisting me with removing people from my MyTorrent facility and adding others back in. She handled everything very quickly and made the whole process simple and stress free. I am very grateful for her support. Thank you, Abby.

Absolutely fast and sufficient support!

Myzone, your latest Trustpilot response is beyond ridiculous. From my experience, nothing you wrote matches reality. It reads like pure fiction designed to make yourselves look competent — when my entire experience has been the exact opposite. You claim my device was “tested” and “functioning.” When? How? By who? Because the very first time it needed charging, it wouldn’t charge at all. No amount of PR spin can cover that up. You also claim you’ve been “communicating.” That is simply not true in my experience. Here’s what has actually happened from my side: • You stopped replying to my emails completely. • You ignored every message for weeks. • You ignored the gym. • You ignored the gym manager, who personally confirmed to me — multiple times — that you never replied to them either. But suddenly, on Trustpilot, you pop up pretending you’re helpful, professional, and responsive? It’s laughable. From where I’m standing, your public replies look like nothing more than damage control, not honesty. Everything you’ve written publicly feels like a desperate attempt to cover up the level of incompetence I’ve personally experienced. In my experience dealing with you: • You avoid responsibility, • You dodge communication, • You act only when you’re publicly called out, • And your customer service has been consistently useless. If you put half as much effort into fixing problems as you do into writing polished Trustpilot responses, none of this would be happening. Your public story and my actual experience are worlds apart. Stop trying to rewrite reality and start behaving like a company that actually cares.

Quick answer to my request

I'm new to myzone and needed help to rectify a mistake I made when setting up my Myzone MZ-3. Abbie C( Abigail) from Myzone was very prompt and was a great help. So thank you very much.

I ordered from the site on 19th October, 2025. I was charged immediately and received an invoice and cancellation policy document. I emailed on 30th October querying my order as I was supposed to receive a Dispatch confirmation with tracking details. I hadn't received anything. I got a response on 31st October telling me the warehouse was contacted and will keep me updated. I emailed again on 3rd November asking was there any update. I got a response on 5th November explaining public holiday in Germany and warehouse relocation is the reason my order was delayed. Apologised and promised me yet again to give me the tracking information as they were working on getting the order shipped. I emailed again on the 6th November and used the myzone customer service portal and explained issues to date. Got a response that she will chase and get my items posted straight away. On the 10th November I emailed explaining that this service is unacceptable and I want a refund and to cancel my order. It's now 12th November, I've just received an email after I emailed yet again today for updates. They assured me that they have started the refund process. I ordered 2 replacement belts and the myzone scales. DO NOT ORDER FROM THIS SITE AS YOU WILL NOT GET YOUR ITEMS, ONLY EXCUSES.

Always get back to you very quick Never had a problem very good customer support Thankyou ❤️